Job Description
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
Job Title: Bridge Coordinator | IT Operations / Incident Coordination
Employment Type: Permanent
Location: Bangalore
Work Mode: Remote / On-site (as required)
Shift: Flexible (24⁄7 shift readiness required)
About the Role
We are looking for a highly organized and proactive Bridge Coordinator to manage and coordinate IT infrastructure projects, installations, and incident bridges.
This role is critical in ensuring seamless execution of client projects, effective stakeholder communication, and timely delivery across multiple engagements.
Key Responsibilities
Plan, schedule, and coordinate site & remote IT installations/projects (hardware, software, server migrations, etc.)
Act as a central point of contact for incident bridges and project coordination
Communicate effectively with clients, account managers, engineers, and vendors
Ensure optimal resource allocation to meet project timelines and client expectations
Track and publish project status reports, risks, and progress updates
Maintain and update service delivery calendars and schedules
Manage and communicate changes, escalations, and critical updates
Ensure accurate data recording across systems and tools
Build strong cross-functional relationships with internal teams and external stakeholders
Adhere to safety, compliance, and operational standards
Key Skills & Requirements
Technical & Functional Skills
Strong understanding of IT Infrastructure (cabling, wireless, A/V systems, end-user devices, PC imaging)
Experience in Incident Management / Bridge Coordination / IT Operations
Hands-on experience with ServiceNow or similar ITSM tools
Knowledge of ITIL processes (Incident, Change, Problem Management)
Exposure to project coordination and scheduling tools/processes
Ability to manage multiple projects and priorities simultaneously
Experience
2+ years of experience in IT Operations / Project Coordination / Incident Management
Experience in global support environments (preferred)
Background in IT project management or service delivery is an advantage
Core Competencies
Strong stakeholder and vendor management skills
Excellent communication and coordination abilities
Detail-oriented, proactive, and adaptable
Ability to work in fast-paced, shift-based environments
Education
- Bachelor’s degree or certification in IT / Computer Science / related field
Why Join Us?
Work with a global technology organization
Exposure to enterprise IT infrastructure and large-scale projects
Opportunity to grow in IT operations, incident management, and project coordination
Collaborative and dynamic work environment
How to Apply
Interested candidates can share their updated resume to:
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