Job Description
Join New Era Technology, where _People First_ is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.
SUMMARY
New Era is seeking a Principal Product Designer to support the Enterprise Web Initiative (EWI)—the centralized platform and operating model that enables teams across our clients to create, manage, and scale digital web experiences. This role is critical to elevating the quality, usability, and visual excellence of enterprise digital products while ensuring consistency across our clients’ Direct brand ecosystem.
The Principal Product Designer will translate product, brand, and experience strategy into best-in-class digital experiences through exceptional design craft and product thinking. As a senior individual contributor, this role blends hands-on design execution, visual and UX leadership, and mentorship, partnering closely with Design Directors, Product, Engineering, and business stakeholders to ensure EWI experiences reflect our client’s standards for trust, clarity, accessibility, and compliance in a highly regulated global environment.
PRIMARY DUTIES
- Set and elevate the design standard for enterprise digital products, contributing hands-on design leadership across EWI-managed web experiences.
- Translate product strategy, user needs, and brand vision into intuitive, accessible, and high-fidelity design solutions.
- Ensure digital experiences maintain consistent visual design, interaction patterns, accessibility, and content hierarchy aligned with Lilly’s enterprise design system.
- Support the end-to-end product design process—from discovery and concepting through design, validation, and launch—within an enterprise web governance model.
- Collaborate closely with Product and Engineering to define requirements, scope solutions, and resolve complex design challenges while balancing speed, scalability, and quality.
- Champion user-centered design, usability, and accessibility best practices (WCAG), particularly for healthcare, patient, and provider-facing experiences.
- Contribute to and help evolve enterprise design systems, component libraries, UI patterns, and templates to enable scalable product development.
- Communicate design rationale clearly and persuasively to stakeholders and leadership.
- Act as a quality bar for design execution, ensuring solutions meet our client’s product, brand, regulatory, and experience standards prior to delivery.
CORE COMPETENCIES
- Exceptional product design and visual design craft with a strong user-centered mindset.
- Ability to translate complex product and business requirements into clear, elegant design solutions.
- Deep expertise in digital product design, design systems, accessibility, and scalable UI patterns.
- Strong cross-functional communication and collaboration skills.
- Proven ability to mentor and influence designers without direct authority.
- High attention to detail and strong design judgment at enterprise scale.
REQUIRED EDUCATION Bachelor’s degree in Design, Visual Communication, Interaction Design, Human-Computer Interaction, or a related field. Equivalent practical experience will be considered.
EXPERIENCE
- 10+ years of experience in product design, digital design, or UX/UI design, with demonstrated success delivering enterprise-scale digital products.
- Extensive experience designing web-based and digital products within agile or product-led environments.
- Strong experience working within design systems and component-based platforms.
- Proven collaboration with product managers, engineers, and leadership to define and deliver solutions.
- Strong portfolio demonstrating high-quality product thinking, visual craft, and scalable execution.
WORK ENVIRONMENT:
Professional office or hybrid work environment with regular collaboration across global teams and time zones.
EXPECTED HOURS OF WORK:
Full-time position: flexibility may be required to support global stakeholders across time zones.
TRAVEL:
Minimal; occasional travel may be required based on business needs.
PHYSICAL DEMANDS: IF REMOTE OR ADMINISTRATIVE, Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing). Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.
ADA Statement
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
EEO/AA Statement
New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.
In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Below is the pay range of this position for considered candidates based on qualifications and experience.
Pay Range
$105—$106 USD
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] .
