Job Description
Senior Business Process Consultant – ITAM, HAM, SAM
About NewRocket
NewRocket is the AI-first Elite ServiceNow Partner that helps enterprises activate real value on the Now Platform. We combine deep industry expertise, human-centered design, and enterprise-grade AI to deliver intelligent workflows that power transformation at scale. Our mission is to go beyond workflow-creating experiences where employees flourish, customers thrive, and businesses accelerate.
About the Role
We are seeking an IT Asset Management (ITAM) Business Process Consultant with deep expertise in ServiceNow SAM/HAM to lead and optimize enterprise-scale asset-management implementations.
The Senior Business Process Consultant is a strategic advisor and delivery leader responsible for guiding large-scale digital transformation efforts across complex client environments. This role drives business value by aligning platform capabilities with customer outcomes, leading cross-functional teams, and advancing our business process architecture practice. The Senior Business Process Consultant mentors Business Process Architects and Senior Business Analysts, and acts as a trusted partner to executive stakeholders internally and externally.
Key Responsibilities and Accountabilities:
- Lead large-scale business process discovery, analysis, and design engagements across multiple client portfolios.
- Define and drive strategic customer outcomes aligned to platform capabilities and industry best practices.
- Serve as a senior advisor to executive stakeholders on business transformation and change management.
- Oversee the work of Business Process Architects and Business Analysts, providing direction, mentorship, and quality assurance.
- Collaborate with Solution and Technical Architects to design scalable, outcome-focused implementation strategies.
- Contribute to the development and standardization of business process methodologies, playbooks, and frameworks.
- Represent the organization in thought leadership activities (e.g., webinars, whitepapers, conferences).
- Identify and mitigate business and delivery risks early in the engagement lifecycle.
- Lead special projects across Delivery and Innovation teams to mature our delivery capability.
- Drive continuous improvement in client engagements through feedback loops, retrospectives, and measurable outcomes.
What You Bring
- 5+ years of hands-on experience implementing ServiceNow ITAM, HAM and SAM
- Mastery of business process architecture principles and service design for ServiceNow
- Ability to operate strategically while remaining hands-on when needed
- Executive-level communication and stakeholder management skills
- Exceptional leadership and team development skills across distributed, global teams
- Skilled in navigating ambiguity and leading change through influence
- Deep understanding of value realization and outcome mapping
- Experience aligning business and IT goals in complex enterprise environments
- Excellent stakeholder-management and communication skills—able to explain asset optimization strategies to both CFOs and technical teams.
- A consultative mindset with a focus on delivering measurable business outcomes and sustainable cost control.
Why NewRocket
- Shape the future of intelligent asset management as part of an AI-first ServiceNow Elite Partner.
- Work with leading global organizations on high-impact ITAM transformations.
- Collaborate with cross-disciplinary experts in ITOM, AI, and FinOps to design next-generation solutions.
- Enjoy a flexible, remote-first culture built on trust, learning, and innovation.
We Take Care of Our People
NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [email protected].
