Job description
Company Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
#LI-Hybrid
Job Description
As part of the Global Sales Operations team, this role will work closely with Sales and Marketing functions, Finance and Customer Success organization, and will have direct contact with our Customers and Partners.
They will develop and maintain positive relationships, coordinate with internal functions and Customers to ensure Credit Management & Cash collections inquiries are handled appropriately and in a timely manner. He/She will help build and drive best of Breed Credit and Collection operations.
Madrid Office based, the role is expected in the office minimum 3 days a week, and will have a global coverage (Europe, US, Middle East, APAC).
Your responsibilities:
- Review Credit applications and Define Credit line to Partners and direct Customers.
- Review Partner’s contracts and secure proper System and Process On-Boarding.
- Release or Block Orders falling beyond agreed Credit line.
- Manage end to end cash collection processes.
- Support Cash forecast, and drive strongly against Cash collection targets.
- Perform cash application (ERP system - Netsuite).
- Manage Invoices dispute with Partners/Customer.
- Act as a liaison with various departments throughout the company and be a trusted advisor to internal/external parties.
- Identify the root cause of issues faced and propose corrective actions to prevent.
- Resolve customer inquiries using a variety of tools and web applications.
- Support the Quality and compliance team with data accuracy.
Qualifications
- Very good communication skills for internal and external stakeholders.
- Strong Business Acumen.
- Sense of ownership and result driven.
- Passion for Business support, and extra mile mindset will be key differentiator in candidate selection.
- Process and System oriented with great attention to details and controls.
- Ability to multi-task in high pace work environment while respecting tight deadlines.
- Team player and great interpersonal communication skills.
- Bachelor’s Degree minimum or equivalent experience.
- 5-7 years’ experience in Credit Management and Cash Collection.
- Excel advanced knowledge
- Software Business experiences a significant plus.
- Salesforce.com / Netsuite experiences a significant plus.
- Fluent English mandatory. French is a plis.
- Strong command on Microsoft Office a must.
Additional Information
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
