Job description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
NICE is looking for a highly skilled and motivated Application and Technical Trainer to join our Compliance Line of Business (LOB). As a trainer, you will play a critical role in enabling our customers, partners, and internal teams to effectively use NICE’s Compliance products through high-quality technical training.
How will you make an impact?
Deliver engaging virtual technical training sessions on NICE Compliance products to customers, partners, and employees
Emphasize the business value and technical features of NICE solutions, including installation, configuration, usage, and troubleshooting
Prepare, configure, and manage training environments and labs
Continuously maintain expert-level knowledge of NICE Compliance solutions and quickly adopt new products and features
Develop high-quality training materials in multiple formats to support diverse learning needs
Utilize effective training methodologies to create impactful learning experiences
Collaborate cross-functionally with SMEs, consultants, and project managers to align training with product updates
Adhere to administrative and operational training processes and standards
Have you got what it takes?
Minimum 3–4 years’ experience as a Product Trainer or Corporate Trainer in a technology company (experience with SaaS or CX platforms is a plus)
Excellent communication skills (written and verbal) in English
Technical understanding of NICE products, especially Trading Floor solutions (e.g., NTR/NTR-X), is an advantage
Experience with on-premise and cloud-based environments
Proficiency in two or more of the following areas:
Microsoft Windows Server OS
Unix/Linux systems
SQL/Oracle database basics
Telecom systems (ACD/PBX)
Experience delivering virtual technical/application training
Familiarity with eLearning tools is a plus
Prior background in support, software, or field engineering is an advantage
Ability to self-learn quickly and adapt in a dynamic environment
Strong facilitation, presentation, and problem-solving skills
Positive, professional attitude with a passion for learning and teaching
Ability to work across time zones (primarily US and EMEA)
Additional languages are a plus
What’s in it for you?
Learn more about the Benefits at NICE
Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
#LI-Hybrid
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.
Requisition ID: 9849
Reporting into: Shrirang Kale
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
