Job Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
NiCE is looking for a part‑time Business Analyst (Student) to join the Product Operations team. In this role, you’ll use data and AI‑assisted analysis to turn customer feedback and commitments into clear, actionable insights for Product Management, while also helping improve Salesforce workflows in partnership with a global IT team.
How will you make an impact?
- Analyze and consolidate customer feedback, enhancement requests, and commitments from multiple sources (e.g., Salesforce, internal tools).
- Use AI techniques such as summarization, clustering, and trend detection to identify themes, emerging trends, and high‑impact customer needs.
- Create structured insights, summaries, and dashboards that give Product Management a holistic Voice of the Customer view.
- Reduce manual analysis effort and improve insight quality through smart automation.
- Partner with Customer Success and Product Operations to validate insights and ensure data accuracy.
- Define clear business and functional requirements for Salesforce improvements related to customer commitments, enhancement requests, and reporting.
- Identify opportunities to embed AI into tools (e.g., intelligent categorization, automated summaries, improved search).
Have you got what it takes?
- Currently enrolled undergraduate or graduate student in Industrial Engineering & Management, Information Systems, Data Analytics, Engineering, or a related field.
- Strong analytical and problem‑solving skills with the ability to structure complex information.
- Excellent written and verbal communication skills.
- Comfortable working with data in Excel or Google Sheets.
- Able to work independently while collaborating across multiple teams and time zones.
You will have an advantage if you also have:
- Coursework or experience in business analysis, data analysis, or reporting.
- Familiarity with CRM or information systems (e.g., Salesforce).
- Interest in Product Management, Product Operations, or Customer Experience (CX).
- Experience writing requirements or supporting process improvement initiatives.
- Curiosity about applying AI to real‑world operational and product challenges.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10619
Reporting to: Director, Product Operations, Platform, CX
Role Type: Student
#LI-Hybrid
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
