Director, Sales Enablement

Job Description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are looking for a strategic and execution-focused Director of of Sales Enablement and Partner Readiness to drive scalable enablement across our Sales, Pre-Sales, Post-Sales, and Partner ecosystem. This role is responsible for building and operationalizing world-class programs that accelerate revenue, reduce ramp time, and ensure consistent, high-impact customer and partner experiences.

This leader will own the design, delivery, and continuous optimization of global enablement programs aligned to NiCE Cognigy’s Agentic AI and customer experience vision. The role requires a balance of strategic thinking, operational rigor, and strong cross-functional partnership across Product, Marketing, Sales, and Services.

How will you make an impact?

Global GTM Enablement Strategy

• Develop and execute a global enablement strategy aligned to company growth priorities and go-to-market objectives.
• Partner closely with Sales, Pre-Sales, and Customer Success leadership to identify capability gaps and drive measurable improvements in performance.
• Establish a scalable enablement framework that supports rapid growth, new product launches, and evolving market needs.
• Align enablement to key business outcomes including pipeline growth, revenue velocity, deal size, and win rates.

Partner Readiness and Ecosystem Enablement

• Lead the strategy and execution of partner enablement and certification programs to scale the ecosystem and reduce dependency on internal teams.
• Build structured partner learning paths, certifications, and implementation readiness programs that drive partner-led revenue.
• Partner with Alliances and Partner Sales leaders to ensure global consistency and regional relevance.
• Measure and track partner competency, adoption, and impact

Certification, Skills, and Capability Development

• Own and evolve role-based learning journeys and certification programs across technical and non-technical audiences.
• Drive adoption of advanced technical capabilities including Agentic AI, automation, and enterprise CX use cases.
• Ensure alignment between enablement, product strategy, and real-world customer implementations.

Program Execution and Operational Excellence

• Lead the development and delivery of high-impact enablement programs including workshops, bootcamps, and hands-on training.
• Build repeatable program frameworks and governance models to ensure quality and consistency.
• Establish clear KPIs and dashboards to measure enablement effectiveness and ROI.
• Oversee the creation of scalable learning content, digital learning programs, and immersive hands-on experiences.
• Drive innovation in learning approaches including simulations, scenario-based learning, and real-world application.
• Leverage technology and AI to personalize learning and accelerate skills development.

Cross-Functional Leadership

• Act as a trusted advisor to executive leadership on enablement strategy and workforce readiness.
• Collaborate with Product, Marketing, and Services to ensure alignment across messaging, capabilities, and customer outcomes.
• Foster a culture of continuous learning and accountability across the organization.
• Lead, mentor, and develop a high-performing global enablement team of 4-6 professionals across multiple disciplines.

Have you got what it takes?

• 8–12+ years of experience in GTM enablement, partner enablement, or sales effectiveness within enterprise SaaS or AI-driven technology companies.
• Proven track record building scalable, global enablement programs tied to measurable business impact.
• Experience working in high-growth, fast-paced environments.
• Strong executive presence with the ability to influence senior stakeholders.
• Experience building partner certification and implementation readiness programs.
• Ability to translate complex technical concepts into business value.
• Data-driven mindset with strong analytical and operational skills.
• Experience with learning platforms, certification frameworks, and enablement technologies.

Success Metrics:

• Reduced ramp time and increased productivity across Sales and Pre-Sales teams.
• Improved partner readiness and increased partner-led revenue.
• Increased certification adoption and capability maturity.
• Strong alignment between enablement initiatives and revenue outcomes.
• Improved customer experience through consistent, high-quality delivery.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 10140

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.