Job Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
A NiCE Partner Executive is responsible for developing, managing, and growing NICE’s Global System Integrator (GSI) partner ecosystem to drive profitable revenue and long-term success in the commercial market. This role is specifically focused on strategic alliance partners rather than traditional channel/reseller relationships.
The ideal candidate will focus on deepening relationships with GSIs, enabling partner success, and executing joint go-to-market strategies that accelerate growth within existing and new NICE partnerships.
This role also provides direct support to senior partner leadership, including the Partner Acceleration Executive, by helping operationalize strategic initiatives, manage key alliance programs, and ensure alignment across cross-functional teams.
The Partner Executive will collaborate closely with internal stakeholders to support corporate strategy and expand NICE’s footprint across the Americas commercial segment. This role will drive partner-led growth by leveraging expertise in alliance management, cloud service provider platforms (hyperscalers), digital transformation, CRM platforms, and NICE’s digital channels and Contact Center as a Service (CCaaS) solutions.
How will you make an impact?
Establish and manage strategic relationships within NICE’s Global System Integrator (GSI) partner ecosystem to drive revenue growth, innovation, and market expansion
Develop and execute joint business plans and go-to-market initiatives with GSIs to grow engagement, pipeline, and revenue performance
Meet or exceed quarterly and annual targets for revenue growth, pipeline development, and partner-influenced and partner-sourced bookings
Drive adoption and expansion of NICE products and services through strategic GSI alliances, including collaboration with hyperscalers
Serve as the primary relationship owner for assigned GSI partners, acting as a conduit to internal sales, marketing, product, and leadership teams
Align GSI partner capabilities, industry expertise, and solutions with NICE offerings to deliver differentiated customer value
Lead onboarding, training, and enablement initiatives tailored to GSI partners to ensure successful solution positioning and delivery
Monitor and evaluate GSI partner performance, identifying opportunities for optimization, co-innovation, and growth
Proactively address partner needs, escalating and resolving issues efficiently through established processes
Stay informed on commercial market trends, GSI business models, and the competitive landscape to inform partner strategy
Represent NICE at industry events, alliance forums, and partner engagements relevant to GSI relationships
Supporting Partner Executive & Strategic Initiatives
Support the Partner Executive in executing strategic GSI initiatives, including global alliance programs and key account planning
Assist in the development, coordination, and tracking of executive-level joint business plans with top-tier GSI partners
Prepare and deliver reporting, dashboards, and insights on GSI partner performance, pipeline, and strategic initiatives for senior leadership
Coordinate cross-functional efforts to ensure alignment on GSI priorities across sales, marketing, product, and operations teams
Help drive execution of complex GSI engagements by managing timelines, deliverables, and internal communications
Support executive engagement with strategic GSI partners, including briefing materials, QBR preparation, and follow-up actions
Identify and escalate strategic risks and opportunities within GSI partnerships, providing data-driven recommendations
Assist in piloting and scaling new GSI programs, alliance frameworks, and commercial initiatives
Have you got what it takes?
3–5 years of experience in an alliance or partnership management role, preferably supporting Global System Integrators (GSIs) or strategic partners
Proven track record of successfully managing and growing GSI or strategic partner relationships (non-channel focus)
2+ years of experience in contact center software, CRM, or related technologies
Experience working with large, global partners in complex, matrixed environments
Demonstrated success in achieving revenue targets and business objectives
Strong business acumen, including financial and pipeline management
Excellent project management and organizational skills
Ability to manage multiple priorities in a fast-paced, collaborative environment
Strong written, verbal, and presentation skills, including executive-level communication
Exceptional interpersonal skills with the ability to influence and build relationships across organizations
Analytical mindset with the ability to interpret data and drive actionable insights
Solid understanding of sales and marketing principles within a commercial enterprise context
Experience identifying and developing new business opportunities through alliance partners
Detail-oriented with the ability to synthesize key insights and act strategically
Ability to multitask while maintaining responsiveness and high-quality execution
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Requisition ID: 10152 Reporting into: Regional Vice President of Partner Sales
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
