Job Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Partner Success Manager
At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Partner Success Manager is responsible for managing relationships, performance, and growth across Resell Partners or GSI/BPO Partners. This role drives partner engagement, oversees partner programs, and ensures partners have the resources, support, and guidance needed to successfully deliver value to customers. The Partner Success Manager acts as a primary point of contact for assigned partners, supporting strategic initiatives while driving partner enablement and operational excellence.
How will you make an impact
Partner Account Management
- Serve as the day‑to‑day relationship owner for assigned Resell Partners or GSI/BPO Partners.
- Understand partner business models, goals, and performance metrics to ensure alignment and shared success.
- Support partners in driving adoption, expansion, and ongoing engagement with the platform.
Program Management
- Manage partner programs, enablement activities, and readiness initiatives to ensure partner competence and consistency.
- Monitor partner performance within defined frameworks and provide guidance to optimize results.
- Coordinate partner communications, including updates, resources, and strategic initiatives.
Cross-Functional Collaboration
- Work closely with Partner Success Implementation Engineers, Technical Account Managers, Sales, Technical Support, and Product teams to ensure partners receive seamless support.
- Surface partner feedback and insights to internal teams to support product improvements and operational enhancements.
- Participate in partner reviews and contribute to strategic planning discussions.
Partner Enablement & Best Practices
- Share best practices, tools, and learning materials to support partner capability and growth.
- Support onboarding and training for new partners as needed.
- Help refine partner processes, documentation, and playbooks.
Have you got what it takes?
3-5 years of experience in Partner Success, Customer Success, Account Management, Channel/Reseller Management, or a similar customer focused role.
Strong relationship building and communication skills.
Ability to manage multiple partner accounts, programs, and priorities simultaneously.
Highly organized, proactive, and comfortable working cross-functionally.
Ability to travel up to 20% regional travel; some international travel may be necessary to meet with partners, attend business reviews, and support regional initiatives.
You will have an advantage if you also have:
- Experience working with channel organizations, GSI/BPO partners, or complex enterprise accounts
- Experience in a global technology or SaaS organization. Professional services, or Solution Delivery
- Deep knowledge of global partner ecosystems or channel/alliances strategy.
What’s in it for you?
Learn more about the Benefits at NICE (Link which we will land up on benefits section
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Requisition ID: 10463 Reporting into: Director, Partner Success
Role Type: Individual Contributor
#LI-Hybrid
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
