Job Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
As a Product Owner within Employee Engagement Manager (EEM), you will help define requirements for an intelligent intraday management tool focused on innovation, automation, and empowerment. EEM Product Owners work with both Product Managers and R&D to define product requirements which will evolve the workforce management space. You will serve as the Product Manager’s representative in all scrum-related activities for sprint and release planning to help drive execution according to the roadmap. Where needed, you will represent the Product team in critical stakeholder communication with R&D leadership, technical account managers, support, and during other critical activities in support of the Product team’s needs. You will report directly to the Manager of Product Management and are expected to interact with experts in the WFM domain.
How will you make an impact?
Define functional requirements for new EEM product features
Support the detailed definition of the product roadmap aligned to the Product Manager’s vision
Create and own the prioritized backlog. Work with architects, R&D, and UX to understand the design and prepare for sprint and release plans
Provide appropriate conditions regarding usage behavior and key pain-points experienced by specified WFM personas. Review, give feedback, and approve product deliveries according to acceptance criteria within area of responsibility
Assist customer support, training, and implementation teams with product issues
Enable the creation of technical documentation including feature documentation, micro-learning videos, and release guide preparation
Support Product Managers and serve as a trusted collaborator in considering feature innovations and critical decision-making
Have you got what it takes?
B.E./B.Tech in Computer Science, Industrial/Electronic Engineering.
2-5 years of experience in IT
Ability to work in a highly autonomous environment with little oversight required to multitask and prioritize work
Proven experience on partnering with engineers for delivery of enterprise-class software
Background in Agile Development Methodologies, user stories, acceptance criteria, and product specification definition
Familiarity with cloud-based applications and AWS infrastructure
Track record of effectively using influence, negotiation, and relationship-building to drive plan execution
Ability to work later hours when necessary. Strong communication skills and ability to interact with globally situated stakeholders
Fast learner with ability to quickly grasp new technical concepts. Ability to work across boundaries in a matrix organization
Strong analytical and problem-solving skills. Ability to manage expectations with customers and internal stakeholders
You will have an advantage if you also have:
Experience with contact centers or workforce management practices
Familiarity with scheduling employees
Previous experience as a Business Analyst/Product owner for enterprise-class software
Strong mathematical background. Knowledge of both web and mobile applications
Understanding of user experience. Experience with agent experience for WFM, specifically around time-off topics. Familiarity with Pragmatic Marketing framework
Knowledge of JIRA and Confluence. Inquisitive mindset/ ability to innovate
Experience with building AI products and features
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10797
Reporting into: Tech Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
