Job description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, What’s the role all about?
As the Director of Sales for the South & Eastern Europe region, you will play a critical role in shaping the strategic direction and execution of our sales pipeline initiatives. This position involves building and managing a robust pipeline, aligning sales efforts with business objectives, and driving revenue growth within the South & Eastern Europe market for NiCE Cognigy.
How will you make an impact?
- Develop and implement effective pipeline strategies that align with NiCE Cognigy’s overall business goals.
- Build, Lead and manage the sales team to drive new business opportunities and customer acquisition throughout the South & Eastern region.
- Collaborate closely with marketing, product, and customer success teams to leverage internal resources for pipeline growth.
- Conduct market analysis to identify trends and opportunities, adjusting strategies to address changes in the business landscape.
- Oversee and refine the sales process, providing hands-on support to team members in their engagement with prospective clients.
- Build strong relationships with key stakeholders, including clients and partners, to foster business growth.
- Track and analyze pipeline performance metrics, providing insights and recommendations for improvement.
- Represent NiCE Cognigy at industry events and trade shows to promote brand awareness and facilitate networking opportunities.
Have you got what it takes?
- 5–7 years of experience in a sales leadership role, preferably in SaaS or related industries within the South & Eastern Europe
- Proven track record of successfully building and managing sales pipelines and achieving revenue targets.
- Strong understanding of the Conversational AI landscape and customer service solutions.
- Exceptional leadership skills with the ability to motivate and develop a high-performing sales team.
- Strong analytical and strategic thinking abilities, with experience in sales forecasting and performance metrics.
- Ability to engage and influence stakeholders at all levels, including C-suite executives.
- Outstanding communication and interpersonal skills, proficient in two languages out to the South & Eastern region of Europe + English as a must.
- Self-motivated and able to thrive in a fast-paced, dynamic environment.
- Willingness to travel as necessary to meet business needs.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
About Cognigy
NiCECognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.
Requisition ID: 9763
Reporting into: VP Sales, Europe
Job type: Manager
#LI-Remote
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
