Job Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Senior Business Analyst is responsible for leading the analysis, definition, and delivery of complex business and system requirements for strategic initiatives. This role partners closely with business stakeholders, product owners, project managers, and technical teams to ensure solutions are well‑defined, feasible, and aligned to business goals. The Sr. BA plays a key role in improving processes, driving delivery outcomes, and mentoring other analysts.
Key Responsibilities
Business & Requirements Analysis
- Lead the elicitation, analysis, documentation, and validation of complex business requirements, user stories, and functional specifications.
- Translate business needs into clear, actionable requirements that technical teams can design and build against.
- Facilitate stakeholder workshops, discovery sessions, and requirement reviews.
- Ensure requirements align with strategic objectives, business value, and operational needs.
Delivery & Collaboration
- Partner with Project Managers, Product Owners, Developers, QA, and cross‑functional teams throughout the delivery lifecycle.
- Support sprint planning, backlog refinement, UAT, and release activities.
- Identify risks, dependencies, and gaps early and proactively propose solutions.
- Validate delivered solutions against requirements and support user acceptance testing.
Process Improvement & Analysis
- Analyse existing processes, identify inefficiencies, and recommend process improvements or automation opportunities.
- Develop process flows, diagrams, and documentation to support change initiatives.
- Contribute to continuous improvement of BA practices, templates, and standards.
Leadership & Mentorship
- Serve as a subject‑matter expert for business analysis within projects or programmes.
- Coach and mentor junior and mid‑level Business Analysts.
- Provide guidance on best practices, requirement quality, and stakeholder engagement.
Reporting & Stakeholder Communication
- Communicate progress, risks, and impacts clearly to stakeholders and leadership.
- Support leadership with impact assessments, cost/benefit analysis, and data‑driven insights.
- Ensure documentation is accurate, complete, and audit‑ready where required.
Qualifications & Experience
- Bachelor’s degree in Business, Information Systems, or a related field (MBA preferred).
- 4-7 years of experience in Business Analysis, Project Management, or a related role.
- Strong experience working with Agile/Scrum methodologies.
- Proven ability to work with both technical and non‑technical stakeholders.
- Excellent analytical, problem‑solving, and communication skills.
- Experience with tools such as Jira, Confluence, Visio, Excel, PowerPoint, Salesforce, or similar platforms.
- Ability to manage multiple initiatives and priorities simultaneously.
Key Competencies
- Strategic thinking and business acumen
- Strong stakeholder management and facilitation skills
- Attention to detail with a big‑picture mindset
- Leadership, ownership, and accountability
- Customer‑focused and results‑oriented
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10541 Reporting into: Manager, Project Management
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
