Job Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
We are seeking a confident HR Business Partner to provide a full range of HR support and leadership to a hugely strategic, critical line of business: Customer Service Automation. This role will be a part of a fun, passionate, and dynamic global HR team. The position is both a strategic and hands-on role, which includes driving culture, designing organizations for maximum impact, leading change management, providing leadership coaching, and driving HR functional excellence. The ideal candidate can effectively interact with business leaders at all levels, possesses excellent communication skills and strong business acumen and works effectively across global locations. Likely will serve as project leader for one of many NICE global initiatives.
How will you make an impact?
- Work with senior management and the HR team to develop and implement HR plans and solutions
- Partner with Director, Human Resources and the business on organizational design, workforce planning, talent management, succession planning and all other relevant HR processes
- Extensive change management plans, including design and execution. Includes PMI work on acquisitions in multiple stages of integration
- Provide management coaching to front-line managers and senior leaders
- Assess assigned business unit’s training needs and conduct 1x1 and group training sessions as appropriate
- Review and analyze business metrics including data on retention and employee experience to recommend actions/changes
- Consult with business and Finance on headcount planning and reporting, ensuring deep understanding of headcount management and movement
- Provide compensation support including salary planning, approval of salary actions, promotions and job re-leveling
- Work with front-line managers and employees to address sensitive employee relations issues, fairly representing all interests
- Work with business groups to assess, create and implement innovative solutions for a variety of employee engagement initiatives within the client group
- Partner with Talent Acquisition on recruitment within the organization, including candidate assessment, supporting internal mobility and ensuring compliance with processes and procedures
Have you got what it takes?
- The ability to understand business goals and recommend approaches to help the business reach them through their people
- Focus on how to help the business achieve their desired outcomes within the structure of a larger organization
- The ability to think big and also get in the details
- Adaptability and even thriving in a rapid and complex work environment
- Driving employee engagement to impact business results
- Bias for smart action and ability to manage multiple priorities simultaneously
- Positivity
- Communication skills – convey messaging from senior leaders to employees
- Excellent organizational skills
- Bachelor’s Degree in Human Resource Management, Business Management, Communications or related Technical Fields or equivalent work experience.
- 5-8 years’ experience as a Business Partner
- Resiliency, critical thinking skills, ability to work in an ever-changing environment
- Ability to balance strategic piece of an HRBP role with more detailed work like headcount tracking and planning
- Basic knowledge of employment law
You will have an advantage if you also have:
- Experience within a start-up environment and/or tech environment
- Experience working with a global team/matrix setting
- Experience assessing management and executive talent
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
About Cognigy
NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.
Requisition ID: 10391 Reporting into: Director, HRBP
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
