Job Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Senior Professional Services Engineer works closely with customers to understand business and technical requirements, design scalable solutions, troubleshoot advanced issues, and provide strategic technical guidance.
How will you make an impact?
Develop/Configure software feature(s) according to design document & enterprise software standards.
Customer interaction for any technical queries and discussions
Supporting client in performing user acceptance testing
Interface independently with various R&D and PS Groups and with Customer Support.
Working in USA (EST) shiftzone (5PM IST to 2AM IST)
Remote Employees - Permanent work from home
Have you got what it takes?
Overall, 5-7 years IT industry experience – A MUST
BS Degree in computer science, engineering, or work equivalence
Experience of 4+ years in pure development
Proven and Hands on experience in PL/SQL, SQL, and Databases (MongoDB, Postgres, MS-SQL, MySQL, Oracle, etc.)
Hands on experience Unix commands and shell scripting.
Python language awareness would be MUST.
Experience of working in Cloud / AWS environment will be an advantage.
Jenkins, Artifactory, Docker and Kubernetes basic understanding required for DevOps.
AML and /or Fraud and / or Financial Market domains in Banking & Finance domain experience / certification will be an added advantage.
Actimize related (AIS/RCM/UDM) knowledge/Development experience is a plus.
Strong problem-solving skills
Analyzes information and deduces conclusions within the wider professional space.
Familiar with coding concepts for ensuring high scalability, multi-user, secured coding.
Actively engages others in work done, to expand and broaden professional domain knowledge and know-how.
Has high-attention to details and works well in a dynamic and stressful environment.
Good to have?
Good knowledge of Risk and/or Compliance Solutions
Possess excellent organizational and communication skills.
Strong ability to use facts and data to influence decisions.
Ability to prioritize and make appropriate decisions.
Proven ability to meet deadlines and maintain quality standards.
Excellent problem-solving skills, strong customer service and interpersonal skills, plus a demonstrated ability to work with a diverse group of associates.
Ability to interact effectively with all levels of management and customers.
Ability to work with minimal guidance or supervision in a time critical environment.
Ability to be flexible and quickly adapt to changing business needs and processes.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 9986
Reporting into: Tech Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
