Job Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
We are looking for a dynamic and experienced Senior Services Program Manager to support our global Professional Services organization at NICE Actimize. This role focuses on driving operational excellence, program governance, and reporting through strong expertise in project management systems such as ChangePoint PSA and advanced Excel capabilities.
You will play a critical role in supporting business operations, providing insights through data, and enabling leadership with accurate reporting and analysis. The ideal candidate will bring a strong blend of PMO operations, financial reporting, and process optimization expertise, combined with a forward-looking AI mindset.
How will you make an impact?
- Deliver high-quality monthly KPI reports including project P&L, utilization, billable vs non-billable metrics
• Act as administrator for ChangePoint PSA ensuring data integrity and system governance
• Provide ad-hoc reporting and insights to senior stakeholders including Finance and PS leadership
• Perform pipeline forecasting and analysis for Professional Services business
• Identify and improve operational processes for efficiency and effectiveness
• Conduct onboarding and training for new users on ChangePoint PSA
• Develop and maintain dashboards and reports using advanced Excel
• Support SoW drafting, updates, and vendor management interactions
• Collaborate with PMs and Resource Managers on finance and PMO processes
• Drive AI adoption in operational processes and repetitive workflows
Key Responsibilities
- Own reporting, analytics, and dashboards for Professional Services
• Ensure data accuracy and governance across systems
• Support financial tracking and operational reporting
• Manage SoW lifecycle and vendor coordination
• Perform data consolidation from multiple systems
• Drive process improvements and automation initiatives
Required Skills & Experience
- Strong expertise in ChangePoint PSA
• Advanced Microsoft Excel skills
• Experience in PMO, operations, or program management roles
• Strong analytical and problem-solving capabilities
• Experience working in global, matrix organizations
• Strong stakeholder management and communication skills
• Understanding of financial metrics such as P&L and utilization
Professional Capabilities
- Ability to connect data across systems and build a single source of truth
• Strong collaboration and teamwork mindset
• Proactive and process-oriented approach
• Self-driven with strong ownership
• Adaptability in fast-paced environments
• Strong communication skills
• ‘Can-do’ attitude
Nice to Have
- Experience with AI tools or automation in operations
• Exposure to Procure-to-Pay processes
• Experience working with global vendors and SoW lifecycle
• Financial services or professional services domain knowledge
Qualifications
- Bachelor’s Degree in Information Technology or related field
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10934
Reporting into: Group Manager
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
