Job Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
Step into the role of a Software Engineer and become an integral part of our team developing the Contact Center Copilot solution. You will work on data integration, leveraging Python and AWS services to enable seamless ingestion of external system data into AWS Bedrock Knowledge Base. You’ll have the opportunity to learn, grow, and contribute to cutting-edge technologies while ensuring high-quality deliverables.
How will you make an impact?
Build and maintain data pipelines for external system integration.
Write efficient Python scripts to automate processes.
Develop serverless solutions using AWS Lambda and API Gateway.
Collaborate with the team to integrate Salesforce and SharePoint data.
Assist in implementing LLM-based product enhancements.
Write unit tests and contribute to quality assurance processes.
Monitor and optimize application performance.
Troubleshoot and debug application issues.
Document technical processes and workflows.
Stay updated with AWS and AI advancements.
Support deployment processes and CI/CD pipelines.
Follow security best practices in code and architecture.
Collaborate with frontend teams for seamless backend integration.
Participate in Agile development processes.
Contribute to brainstorming sessions for new features.
Take ownership of assigned tasks and deliverables.
Have you got what it takes?
BS in Computer Science or equivalent
2-4 years of software development experience.
Proficient in Python programming.
Basic knowledge of AWS services like Lambda, API Gateway, and S3.
Familiarity with AWS Bedrock Knowledge Base or similar services.
Exposure to LLMs is an advantage.
Understanding of API integration with external systems like Salesforce and SharePoint.
Knowledge of JavaScript; Angular is a plus.
Strong problem-solving skills.
Good understanding of software development best practices.
Familiarity with CI/CD pipelines and version control systems.
Excellent teamwork and communication skills.
Eagerness to learn and adapt to new technologies.
Basic knowledge of Agile development methodologies.
Commitment to quality and attention to detail.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 9908
Reporting into: Tech Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
