Job Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Workforce Management (WFM) Engineering Team
📍 Richardson, TX (Hybrid – 2 days in office)
Build the Future of AI-Driven Software Development
At NICE, we’re redefining how software gets built.
We’re looking for a Software Engineer who is passionate about both modern software engineering and the emerging world of AI-powered development. You’ll join our Workforce Management (WFM) engineering team and play a key role in designing scalable backend services while helping shape the AI development ecosystem that powers our engineering organization.
This is more than a traditional software engineering role. You’ll help create intelligent development workflows, build agentic tooling, optimize AI-assisted engineering practices, and influence how teams leverage generative AI to accelerate innovation.
If you love solving complex technical challenges, experimenting with cutting-edge AI technologies, and building software that impacts millions of users worldwide, we’d love to meet you.
What You’ll Do
Build Great Software
- Design, develop, test, and deliver high-quality backend solutions using Java and modern web technologies.
- Create scalable, maintainable, and well-documented software that aligns with business goals and architectural standards.
- Develop robust unit, integration, and automated tests that ensure reliability and performance.
- Troubleshoot, enhance, and continuously improve existing applications and services.
- Participate in system design discussions, architectural decisions, and code reviews.
Drive AI-Powered Engineering
- Own and evolve our AI development environment, including coding agents, tools, workflows, and supporting infrastructure.
- Design and optimize AI-powered development workflows that increase engineering velocity and quality.
- Create and maintain prompts, instructions, skills, plugins, and tool integrations.
- Connect AI tools into seamless agentic development pipelines.
- Enable spec-driven development workflows that transform ideas into specifications, implementations, and validated solutions.
- Evaluate emerging AI technologies and bring innovative practices into everyday engineering.
Collaborate and Innovate
- Work closely with product managers, architects, engineers, and stakeholders across the organization.
- Contribute to Agile ceremonies and continuous improvement initiatives.
- Share knowledge, mentor peers, and help foster an AI-forward engineering culture.
- Influence technical direction and champion modern software development practices.
What Makes You Successful
You are naturally curious, love learning new technologies, and get excited about finding smarter ways to solve problems.
You thrive in environments where innovation, experimentation, and continuous improvement are encouraged. You are comfortable navigating ambiguity, adapting to changing priorities, and turning complex challenges into practical solutions.
Most importantly, you’re energized by the opportunity to help define the future of software engineering through AI.
Qualifications
Required
- 3+ years of experience developing enterprise web applications in Java.
- Strong experience with:
- Spring Framework
- Hibernate/JPA
- RESTful Web Services
- JUnit and Mockito
- Experience building and supporting multi-tier web applications.
- Hands-on experience with Continuous Integration and Test-Driven Development.
- Strong understanding of software design principles, architecture, and engineering best practices.
- Excellent communication and collaboration skills.
- Bachelor’s degree in Computer Science, Engineering, or related field.
AI & Emerging Technology Experience
- Strong interest in AI-assisted software development and large language models.
- Experience using tools such as GitHub Copilot, ChatGPT, Claude, or similar platforms in daily development.
- Familiarity with agents, prompts, tool integrations, MCP ecosystems, or related technologies.
- Understanding of concepts such as context management, tool orchestration, latency optimization, and agent workflows.
- Passion for exploring new technologies and improving engineering productivity through automation and AI.
Nice to Have
- Angular, JavaScript, HTML5, CSS, or modern frontend development experience.
- Experience with Selenium, Playwright, Cucumber, or similar testing frameworks.
- AWS or cloud-native development experience.
- Experience with Tomcat, Maven, and Jenkins.
- Familiarity with rapid prototyping, AI-assisted development, or “vibe coding” approaches.
- Experience evaluating and introducing new technologies or development practices.
Why Join NICE?
Work on Technology That Matters
Help build solutions used by leading organizations around the world while shaping how modern software teams leverage AI.
Influence the Future of Engineering
You’ll have the opportunity to directly impact the development tools, workflows, and AI capabilities used across engineering teams.
Grow Faster
Collaborate with highly skilled engineers, experiment with emerging AI technologies, and work on challenging problems that accelerate your technical growth.
Innovate Every Day
We value curiosity, creativity, ownership, and continuous improvement. Great ideas can come from anyone, and you’ll have the freedom to explore them.
Be Ready to Discuss
- Complex technical projects you’ve delivered
- AI tools you’ve used to improve development productivity
- Technical decision-making and architecture tradeoffs
- Managing ambiguity and changing priorities
- Risk assessment and problem-solving approaches
- Stakeholder collaboration and influence
- Examples of innovation you’ve introduced to a team
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. This role is located in our Richardson, TX office https://www.nice.com/company/global-locations
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
