Job Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
In Nice, as a Specialist Performance Engineer, you will take an active role in the definition and evolution of standard practices and procedures for performance engineering. You will be responsible for defining and developing software for tasks associated with designing, testing, and optimizing performance across multiple components of Nice’s solutions. Your role involves troubleshooting production and performance issues, analyzing system efficiency, and collaborating with cross-functional teams to ensure optimal performance and scalability.
How will you make an impact?
Understand application architecture including micro services-based architecture and troubleshoot production and performance issues.
Design, Develop and execute performance and scalability test cases to measure throughput, latency, and response times under various load conditions.
Evaluate and benchmark new technologies and work with development engineering to design product architectures.
Understand review and debug codes for performance, scaling and reliability of the platform
Analyze SLAs to identify performance issues across individual services and system wide. Establish baseline benchmarks, identify performance bottlenecks, and early arrest any major deviation.
Work with multiple product teams to design, create, execute, and analyze performance tests.
Identify, fix, and recommend solutions for performance bottlenecks across application, front-end, and database layers. AWS hands on experience will be beneficial.
Reduce toil through automation of processes and promote a data-driven innovation culture. Exposure to AI based tools for performance engineering would be added advantage
Drive industry best practices in methodologies and standards of development, performance engineering, quality, and CI/CD processes.
Analyze test results and make deployment and scalability recommendations based on findings.
Work with developers, product development, and operations teams to define performance testing strategies and scalability metrics. Identifying and simulating real work usage patterns is essential and expected from this role.
Have you got what it takes?
9 to 12 years of experience
Comprehensive understanding of performance principles and metrics.
Expert skills in one or more load testing tools (e.g. JMeter, Gatling, LoadRunner, SOAPUI, Microsoft Visual Studio, Selenium, etc.)
Expert knowledge of scripting languages like JavaScript
Hands on programming skills and proven analytical skills
Strong self-driven collaborator with ability to work in diverse teams as a contributing member
Good communications skills
Should have understanding of API automation
Sound knowledge of SDLC phases and Testing Life cycle.
Test Management Tools: Jira, Xray.
Test Automation Tools: Gatling, JMeter, Protractor(Selenium), Postman
Knowledge of Continuous Integration Tools- Jenkins
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Req ID: 9657
Reporting into: Tech Manager, Engineering CX
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
