Job Description
Job Description
Hi. We’re OFX, a leading financial operations company providing businesses and accounting firms with real-time financial control and visibility to do business anywhere in the world. With an innovative platform and 24⁄7 human support, OFX automates and simplifies doing business across borders, reducing risk and eliminating routine operational tasks. Offering global business accounts, payments to 180 countries in 30+ currencies and currency risk management solutions to simplify global payments. OFX further enhances business operations by providing corporate cards with spend management, bill payments, vendor management, and integrations with popular accounting and HRIS software, to help achieve better business solutions so accounting firms and businesses thrive.
Headquartered in Sydney, Australia, with offices globally, in the United States, Canada, United Kingdom, Ireland, New Zealand, Singapore and Hong Kong. OFX has been a trusted innovator in global money movement for over 25 years.
Purpose of your role
The Global Cards Product Manager is responsible for defining, building, and scaling OFX’s card products across global markets (APAC, EMEA, and North America). This role owns the cards product end-to-end, from strategy and roadmap through to delivery, launch, and ongoing optimisation.
The role combines deep card domain expertise with strong product management capability, working closely with Engineering, Design (UI/UX), Operations, Legal and external partners (e.g. Visa, card processors) to deliver seamless, high-quality client experiences across both B2B and B2C use cases.
What you do
Product Ownership
- Own the end-to-end cards product lifecycle (strategy → roadmap → build → launch → optimisation)
- Define and prioritise the product roadmap based on client needs, commercial opportunities, and regulatory requirements
- Make clear trade-off decisions on what to build and why
- Work closely with Engineering teams (backlog, prioritisation, delivery)
Customer & Use Case Development
- Work directly with clients and internal stakeholders to understand real-world use cases across B2B and B2C
- Define and evolve product capabilities such as cashback, rewards, expense management, and card controls
- Drive development and adoption of features including receipt and invoice uploads, expense capture, and transaction visibility
- Ensure product decisions are grounded in customer value and usability
UX & Experience Ownership
- Partner with UI/UX and Design teams to create intuitive, high-quality card experiences
- Ensure seamless user journeys across card issuance, activation, usage, and management
- Optimise flows such as expense submission, receipt uploads, and controls
- Continuously improve the experience based on user feedback and data
Scheme & Partner Integration
- Own relationships with card schemes (e.g. Visa), processors, and vendors
- Ensure product capabilities align with scheme requirements and constraints
- Work with partners to enable new features and capabilities
- Contribute to commercial discussions (pricing, incentives, interchange structures)
Program Delivery & Execution
- Own delivery of card programs across APAC, EMEA, and North America
- Lead and oversee key documentation including:
- CIQs (Card Issuer Questionnaires)
- PRDs (Product Requirements Documents)
- Scheme onboarding and compliance artefacts
- Work closely with Engineering to ensure on-time, high-quality delivery
- Manage dependencies across Product, Engineering, Operations, Risk, Compliance, and Legal
Performance & Optimisation
- Partner with Marketing to define and execute go-to-market strategies for new product launches
- Define and track product success metrics (adoption, usage, retention, revenue drivers)
- Analyse product performance to identify opportunities to improve experience, growth, and unit economics
- Drive continuous iteration based on data, insights, and market feedback
Cross-functional Leadership
- Act as the single product owner for cards across OFX
- Align Product, Engineering, Operations, Finance, Risk, Compliance, and Legal
- Drive execution across the full lifecycle: idea → build → launch → operate → optimise
What success looks like
- Delivery of a scalable, high-quality cards product across global markets
- Strong customer adoption and engagement of card features
- Measurable improvements in client experience and usability
- Successful rollout of key capabilities (expense management, receipt capture, controls)
- Timely and compliant delivery of all card initiatives
- Continuous improvement in product performance and economics
Qualifications
What you bring
- 10+ years experience as a Product Manager or Product Lead
- Strong experience in card issuing across B2B and/or B2C environments
- Proven ability to own and deliver products end‑to‑end
- Experience working closely with Engineering and Design (UI/UX) teams
- Deep understanding of card lifecycle, processing, and scheme requirements
- Experience working across global card programs (APAC, EMEA, North America)
- Strong customer mindset with ability to translate user needs into product features
- Ability to balance customer experience, technical constraints, and commercial outcomes
- Strong stakeholder management and leadership skills
- High ownership and accountability
Additional Information
What it’s like working at OFX
We’re OFXers because we want to make a difference. We see challenges as opportunities and we’re not afraid to roll up our sleeves to get stuff done. We’re committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.
We operate as one team, cross-functionally and globally, to drive outcomes that deliver excellence for our customers. We’re curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.
- Always keep learning. We offer a wide range of learning and career development opportunities to help every OFXer build their capacity and career, with leadership training, secondments, internal mobility and access to a large library of online learning.
- Make a difference. Through our Make a Difference program, we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day, which OFXers can use together or individually, as well as matched giving and the opportunity to nominate charity of choice every quarter.
- Reward and recognition. We recognise a job well done. OFXers are encouraged to celebrate their peers’ effort, technical expertise or support through a range of global and regional channels and awards, including quarterly and annual awards, milestones and shout outs.
- Showing our social side. Our Good Vibes employee-led committees around the globe organize events to help keep our employees engaged inside and outside the office. Whether it’s a wellbeing activity, end of year celebration, or a monthly team get-together, our team wants you to feel welcome!
- Benefits that mean something. We offer a range of fantastic benefits, including primary and secondary gender neutral carer parental leave (16 weeks) or birthday leave, you’ll feel well-supported at OFX.
- A great work environment. Enjoy work-life balance and flexibility with our hybrid work model, in an inclusive, diverse and non-hierarchal culture.
At OFX, we are committed to fostering a diverse, inclusive and accessible workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process, please email us at [email protected].
We encourage you to apply if this role aligns with your career aspirations.
