Job Description
About OpenSesame
OpenSesame is the trusted partner for workforce reinvention in the age of AI. We deliver integrated software, curated and customizable content, and expert services embedded into existing learning, HR, and work systems to help organizations expand their human + AI potential and thrive through change.
Learn more: www.opensesame.com/about
About the Team
At OpenSesame, the Exclusive Content team works with publishers, subject matter experts, and internal staff to bring courses to life in our catalog. The courses OpenSesame offers trains millions of workers around the world every year, in dozens of languages. Our impact on them and their companies depends on our work. We use human-driven AI processes to work more efficiently and to produce excellent training content while ensuring quality through human guidance and review. We collaborate with global publishers bringing thousands of courses to our catalog. No two projects are exactly alike, making this a collaborative team where you’ll have the opportunity to solve problems, improve workflows, and shape how AI and human expertise work together to expand access to impactful workplace learning.
About the Job
We are seeking an eLearning Production Specialist who works with the Exclusive Content Team to publish courses using OpenSesame’s eLearning authoring tool, Simon. You will support the production of courses at every stage using tools like Google Sheets, Docs and Drive, 3rd party web services, AI tools like ChatGPT and Claude, our Simon authoring platform, Slack, and Asana. In this role, you’ll apply your keen attention to detail by creating spreadsheets, organizing files and assets across projects and teams, working on multiple projects with different workflows, and always looking for ways to improve our processes. You’ll also partner with publishers by providing training to empower their course creation. We’re a small and flexible team, so your ability to jump on copy-editing tasks, review videos and courses for quality, and write course content, including course descriptions and learning objectives, is highly valued. You’ll work collaboratively with other teams at OpenSesame.
Performance Objectives
30 Days: Learn the tools and processes of OpenSesame and the Exclusive Content team, while taking on fundamental tasks in our course production process.
- Gain familiarity with our company-wide tools: Slack, Google Calendar, ADP, Zoom
- Gain familiarity with Curation-specific tools: OpenSesame Catalog
- Demonstrate proficiency with Exclusive Content tools: Asana (our project management system), Google Sheets, Google Docs, our file system for Google Drive, and how to use Simon to build training courses
- Basic usage of our AI tools
- Complete company-wide compliance training
- Learn the roles and functions of Exclusive Content team members and our role in the company
- Build and review voiceover narrations for 4 courses
- Validate and publish 5 courses to the catalog
- Prepare PDF files for publishing for 10 courses
- Use our Simon tool to translate 10 courses
- Create a list of 10 ways we can improve the onboarding experience for OpenSesame and the Exclusive Content Team
- Deliver thoughtful daily emails with suggestions to improve our company onboarding.
60 Days: Expand on your expertise with the first 30-day tasks, and dive deeper into more involved tasks to improve the quality and increase the speed at which we publish courses.
- Continue to improve skills from first 30 days
- Learn the structure of our CSV-driven course publishing system using Google Sheets
- Review and provide feedback on 10 courses
- Apply fixes to 20 courses based on QA feedback
- Provide video quality feedback on 10 videos from our vendors
- Load content into Simon for publishing 100 courses
- Create thumbnail images for 10 courses
- Provide feedback for improvement to at least 3 processes
90 Days: Continue to flex your skills from the first 60 days, while gaining a deeper knowledge of how we work with publishers, QA video content, and load large amounts of courses into Simon. Show off your process improvement skills.
- Learn the process for onboarding new publishers to the Simon platform
- Provide feedback and areas for improvement on vendor-supplied videos for 10 courses
- Use the Simon bulk-upload process to create 30 courses in Simon
- Identify at least one process for optimization and, using AI, develop a recommendation for how to improve that process
Within 6 months: you’re fluent in all the basic tasks of your role, understand all of the different parts of the team’s production process, can identify inefficiencies in our processes, and contribute meaningfully to ways we can improve.
- Onboard one new Simon publisher
- Develop course metadata for 30 courses
- Copy-edit course text for 20 courses
- Routinely use CSV files for bulk course creation in Simon
- Consistently meet task and project deadlines and collaborate with our project manager to identify opportunities to pull work ahead
- Identify one regular work task, and optimize it using AI, automation, or another method to complete the work in 10%+ less time
What Success Looks Like
- Your teammates can count on you to jump in to help.
- You’re curious about what we do and how we do it. You’re not afraid to ask questions and learn.
- The Exclusive Team reliably produces many courses a year: on time and to high standards.
- Our publishers trust your expertise, support, and customer-oriented focus.
- You’re using AI as a helpful assistant to answer your questions and improve your productivity.
- You’re happy tackling the tasks required for the team to succeed.
- You’re even happier when you figure out ways to use AI and automations to handle the tedious details, while you use your human judgment to make sure the work is done well.
You might notice we don’t list a traditional set of requirements or buzzwords here. That’s intentional. We’re looking for proven examples from your career that show your attention to detail, your ability to work on multiple projects simultaneously, your eagerness to learn and use new software systems, your drive to constantly improve, and your motivation to support your teammates.
Although it should go without saying (but it doesn’t), OpenSesame is an equal opportunity employer and we strive to create a welcoming, inclusive environment that celebrates diversity.
We use AI. For real. Every team at OpenSesame works with AI tools daily, not as a buzzword, but as practice. You’ll build fluency that most companies are still talking about adopting, with hands-on training and clear guardrails to experiment responsibly. AI amplifies your creativity and judgment. It doesn’t replace them. The skills you build here travel with you.
Location: This position can be based anywhere in the US. We operate as a remote-first company, and invest in mandatory all-company meetings several times a year in addition to required team travel as necessary.
Performance Driven: We’re looking for self-starters with a track record of delivering excellent results, but we’re highly selective about who we hire. We don’t focus on typical job requirements, instead, we’re interested in specific examples from your past experiences. All positions can be based anywhere in the US, and require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days.
Compensation: The pay range for this position is generally between $70,000–$100,000, depending on experience. We carefully consider a wide range of compensation factors, relying on market data to determine compensation and consider your specific job family, background, skills, and experience. We prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals.
Benefits: Benefits include comprehensive medical, dental, and vision coverage, flexible PTO, 401(k) matching, incentive stock options, volunteer time off, Employee Resource Groups, and a generous professional development program with dedicated annual time off for learning and growth.
Equal Employment Opportunity: OpenSesame is an Equal Employment Opportunity and Affirmative Action employer that values and welcomes diversity. We do not discriminate on the basis of various legally protected characteristics, including criminal history, and strive to provide reasonable accommodations to qualified individuals with disabilities. We prioritize safety and security and may use your information accordingly, and you can contact us for assistance or accommodations during the job application process.
Pay Transparency: At OpenSesame, we prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals. We provide competitive and fair compensation to our employees based on their skills, experience, and performance.
CPRA (California Candidates): When you submit your application, OpenSesame may collect and use your personal information in accordance with our privacy policy and the CPRA. This may include personal details and employment history, and will only be used for employment-related purposes. We may share this information with third-party service providers, but we will not sell it to third parties. If you have any questions or concerns, please contact us, and for more information on your rights under the CPRA, refer to our privacy policy or the California Attorney General’s website.
We Care About Your Security: We’ve been made aware of a phishing scam involving individuals impersonating OpenSesame recruiters. All legitimate communication from our team will come from @opensesame.com email addresses. If you receive a suspicious message, please contact us directly at [email protected]. Your security matters to us, thank you for staying vigilant.
