Job Description
About OrganOx
OrganOx is an innovative, fast-paced, global medical device company with a mission to save lives by making every donated organ count. Our first product, the OrganOx metra® normothermic machine perfusion (NMP) system for liver transplantation, has supported more than 5,000 liver transplant operations worldwide.
As we continue our rapid expansion, we are seeking a Remote Clinical Specialist to join our team and contribute to our mission of advancing transplantation science and patient care.
Position Summary
The Remote Clinical Specialist is responsible for delivering high-quality remote support to transplant centers, OPOs, and internal teams across North America. This role provides real-time guidance, case monitoring, customer assistance, and documentation, helping ensure safe and effective use of the OrganOx metra®.
The Remote Clinical Specialist functions as part of the Clinical Support team, offering clinical and technical expertise through remote platforms. This role is fully remote, with round-the-clock hours and coverage shifts. This position requires a 16-week certification period that will include travel to training courses and customer case support.
Key Responsibilities & Job Duties
Remote Customer Support
Serve as the initial point of contact for sites needing assistance with the OrganOx metra®, responding via call center platform, phone, or virtual channels.
Provide real-time remote troubleshooting guidance for device setup, perfusion workflow, and interpretation of system alerts.
Deliver professional, customer-focused communication using clinical judgment and established protocols.
Support case monitoring by reviewing device parameters, escalating issues as appropriate, and ensuring proactive interventions.
Documentation & Compliance
Accurately document all customer interactions, case notes, and recommendations per Good Documentation Practices (GDP).
Follow escalation pathways and record all actions in compliance with Quality and regulatory requirements.
Identify trends or recurring issues and communicate them to leadership for quality improvement.
Operational Coordination
Collaborate with Clinical Specialists, Engineering, Quality, and Customer Operations to ensure seamless support.
Assist in scheduling, triaging incoming requests, and providing efficient handoff when onsite assistance is required.
Participate in team huddles, call reviews, and calibration sessions to maintain consistency across the support model.
Training, Education & Professional Development
Complete onboarding modules and competency assessments for remote support of the metra® system.
Engage in ongoing education to maintain product knowledge and improve remote support capability.
Participate in training projects, resource creation, and customer readiness initiatives.
Qualifications & Requirements
Essential Requirements
Associates degree or higher in a health or business-related field with equivalent clinical experience, and a minimum of 2 years in ICU, ECMO, transplant, perfusion, organ procurement, or research.
Demonstrated ability to:
Support customers remotely across multiple time zones.
Apply strong attention to detail with excellent organizational skills.
Utilize critical thinking and strong problem-solving skills.
Communicate clearly and professionally while building strong internal and external relationships.
Perform in a fast-paced environment and manage competing priorities.
Remain composed under pressure while providing high-quality service.
Work effectively in cross-functional teams.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Preferred Qualifications
Licensure as RN, Respiratory Therapist, Perfusion Assistant, Anesthesia Assistant, or a degree in a health science–related field.
Certification in Health-related field.
Experience in the medical device industry.
Liver transplant or organ procurement experience.
Work Environment
Fully remote position with collaboration across multiple time zones.
Requires reliable high-speed internet in a home-office setup
Availability for scheduled coverage blocks.
Occasional opportunities for in-person trainings, meetings, or professional development events.
Physical Demands
Ability to remain seated or at a workstation for extended periods.
Ability to review digital data, utilize multiple software platforms, and communicate via phone and video.
WHAT WE OFFER
We offer competitive compensation and comprehensive benefits available from day one, including health, dental, vision, disability coverage, and flexible spending accounts. Additionally, we offer a 401(k)-retirement plan with company matching after 90 days, paid time off, holidays, and additional leave benefits, as well as employee discounts and access to our onsite wellness facility. OrganOx supports work-life balance and provides opportunities for ongoing professional development.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.
