Pendo.io

We started in 2013 to create a product experience platform. Our platform helps companies understand how people use software and guides them through it, using product analytics, in-app guides, and churn prediction. We also offer agent performance tracking.

Our tools include Product Analytics to understand user behavior, Agent Analytics to measure AI adoption, In-App Guides to assist users, Session Replay to visualize experiences, and Listen/Sentiment features for feedback. Pendo Predict helps identify churn risks and upsell opportunities. We also offer Orchestrate for user guidance, Data Sync for data integration, and various integrations with external tools.

Our AI capabilities track AI agent interactions, allow querying Pendo data from AI tools like Claude and Cursor, and provide instant answers to product questions using natural language. We process over 20 billion events daily, supporting over a billion users and 50,000+ agents and applications across 35 trillion events.

Our platform serves a wide range of organizations, from Fortune 500 companies and B2B tech startups to educational institutions and healthcare systems. Our customers include Verizon, Morgan Stanley, LabCorp, OpenTable, Okta, Salesforce, Zendesk, United Airlines, American Cancer Society, and Marketo.

We are GDPR Compliant, SOC2 Type 2 Certified, PCI DSS Compliant, and HIPAA Compliant.

We support product and digital leaders through Mind the Product, customer communities, events, and podcasts. We are headquartered in Raleigh, North Carolina, with 9 offices worldwide.

Our mission is to improve how people experience software.

We operate with a few core values: focusing intensely on our customers, constantly improving our skills for personal and company growth, believing that our team is Pendo, and moving quickly in the market.

We have over 850 employees across 9 global offices, including Raleigh, San Francisco, New York, Herzliya, Tokyo, Sydney, London, and Sheffield. Our culture blends the energy of a startup with a strong sense of responsibility.

Our employees are resourceful; they question existing practices and focus their energy on innovation and customer needs. Our teams are loyal, independent, and give direct feedback.

We are committed to diversity and inclusion in hiring, talent development, and community engagement. We aim to build teams that include many different backgrounds and experiences.

Our work environment is team-driven and focused on metrics. We offer hybrid remote/office-based work in some locations.

We offer health and wellness benefits, including medical, dental, vision, and mental health plans. New parents can take up to 16 weeks of paid leave and return with a flexible schedule.

We support learning and development through in-house management classes, guest speaker lunch-and-learns, and help with attending select conferences. We also have a flexible time off policy and work hours.

Our social activities include board game nights, team karaoke, ping pong, weekly catered lunches, and access to a rooftop deck.

Compensation is competitive. We publish salary ranges for locations like New York, Raleigh, and San Francisco, and individual pay rates depend on qualifications, experience, skills, and internal equity.