Head of Content

Job Description

What do we do?

Paddle offers SaaS companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better.

We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 3000 software sellers in 245 territories globally.

The Role

We’re looking for a Head of Content to lead Paddle’s editorial direction and narrative consistency across the business.

This role combines editorial leadership, narrative ownership, and operational discipline. You will define how we tell our story across long-form thought leadership, flagship reports, campaign content, executive messaging, and customer storytelling — ensuring every asset ladders up to our brand, category positioning, and commercial priorities.

You will lead and mentor a team of writers, set standards for quality and tone, and build the systems that make great content scalable and measurable. You’ll partner closely with Creative, Communications, Product Marketing, and Demand to ensure message coherence across channels and moments that matter.

What you’ll do

• Define and lead Paddle’s multi-format content strategy and roadmap, aligned to brand, category, and business objectives.

• Own narrative clarity and consistency across long-form, campaign, executive, and customer content.

• Lead and mentor a team of writers, elevating quality, tone, structure, and craft across all output.

• Edit, review, and approve flagship assets and campaign content for clarity, accuracy, and impact.

• Partner with Creative, Comms, PMM, and Demand to align narratives and ensure message pull-through across channels.

• Support executive thought leadership and key company-wide messaging moments.

• Build scalable systems, templates, and governance for planning, briefing, approvals, and QA.

• Manage freelance writers and external partners to extend capacity and capability.

• Establish and maintain editorial standards and tone-of-voice guidelines.

• Track performance and outcomes, using insights to improve effectiveness over time.

• Leverage AI and automation tools to improve speed, quality, localisation, and content operations.

We’d love to hear from you if you are

• A senior editor and storyteller with experience leading content in a B2B or SaaS environment.

• Strong at translating complex topics into clear, engaging, structured narratives for different audiences.

• Experienced managing writers and contributors, giving direct, constructive feedback that raises the bar.

• A confident partner to cross-functional leaders, able to align teams around narrative and priorities.

• A strong systems thinker who enjoys building processes that improve quality and efficiency.

• Comfortable balancing strategic leadership with hands-on writing and editing when needed.

• Curious about AI and automation tools that help scale content creation, distribution, and insight.

• A natural collaborator who builds strong relationships across creative, marketing, product, and leadership teams.

Everyone is welcome at Paddle

At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group. Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together.

Why you’ll love working at Paddle

We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture.

We live and breathe our values, which are:

Paddle for others

Paddle together

Paddle simply

We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and well-being initiatives.

We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish  hubs, or even a bit of both! We offer all team members unlimited holidays and enhanced parental leave. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.