Job Description
About the Role
If you’re equal parts builder, operator, and storyteller, this role is for you!
We’re looking for a creative, highly organized Community Programs Manager (Contract) to help scale and operationalize our customer community and advocacy programs.
This is a hands-on role for someone who loves turning ideas into well-run programs, thrives in a fast-paced environment, and above all, gets genuinely excited about creating meaningful experiences for customers. You’ll partner closely with the Senior Customer & Community Marketing Manager to deliver high-impact community initiatives that drive retention, advocacy, and long-term customer growth.
Key Responsibilities
- Partner with the Senior Customer & Community Marketing Manager to support the execution of community programs, events and initiatives
- Help draft and send community and advocacy communications so our customers feel informed, included and always connected to what matters most
- Assist with customer storytelling by identifying success stories, spotlighting wins, and creating experiences that make customers feel seen and valued
- Partner with the Senior Customer & Community Marketing Manager to bring our advocacy initiatives to life
- Moderate and nurture conversations within our Slack community, creating a welcoming space that encourages thoughtful dialogue, peer-to-peer support, and meaningful connection
- Collaborate with Product, Customer Success, and Marketing on community-related initiatives and ad-hoc projects
Qualifications
- 2+ years of experience in community, marketing, program coordination, or related roles
- Strong organizational skills and attention to detail
- Clear and thoughtful written and verbal communication
- Ability to juggle multiple tasks at once
- Comfortable working in a fast-paced, collaborative environment
- Interest in community building and customer engagement
Bonus: You have experience working with technical audiences
Compensation: $45.00/hr
Hours: 20-25hrs/week
Pantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact [email protected]. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.
After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.
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Visa Sponsorship is not available at this time.
