Job description
YOUR MISSION:
As a Senior Salesforce Administrator at Parloa, you’ll be the driving force behind the scalability, reliability, and effectiveness of our Salesforce ecosystem. You will build out our Salesforce instance end-to-end, supporting our GTM teams (Marketing, Growth, Solution Engineering, Sales, CX) in building efficient processes and ensuring seamless data flow across systems. Your mission is to enable scalable systems that drive operational excellence as we continue to grow globally.
IN THIS ROLE YOU WILL:
- Partner with Revenue Operations, Sales, Marketing, and Customer Success teams to optimize workflows and drive adoption.
- Implement and maintain custom objects, validation rules, flows, and process automations.
- Ensure data integrity and hygiene, performing regular audits and developing standards for data entry and maintenance.
- Manage integrations between Salesforce and other SaaS platforms (e.g., HubSpot, Gong, etc.).
- Collaborate with business stakeholders to translate requirements into scalable technical solutions.
- Provide training and documentation for end-users and help drive best practices across teams.
- Work with global peers to align Salesforce governance and processes across regions.
- Support reporting and dashboard creation for leadership and GTM analytics.
WHAT YOU BRING TO THE TABLE:
- 3–5 years of Salesforce Administrator experience in a fast-paced SaaS environment.
- At least 2 years in a Senior Admin or Lead Admin role, owning complex Salesforce projects or multi-departmental systems.
- Salesforce Certified Administrator and Advanced Admin required
- Proven experience managing and scaling Salesforce for GTM- and Sales Teams.
- Deep understanding of Salesforce data model, process automation (Flows), and permission management.
- Strong grasp of RevOps concepts, with an eye for process optimization and cross-system efficiency.
- Familiarity with API-based integrations and middleware tools (Zapier, n8n, etc.).
- Exceptional attention to detail, documentation, and communication skills.
- Proactive, collaborative, and solution-oriented mindset — you enjoy taking ownership and improving systems.
- Ideally located in New York (USA), with the ability to collaborate with global teams across time zones.
WHAT’S IN IT FOR YOU?
- Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture, and enjoy an immersive onboarding experience in Berlin to dive into our product and culture.
- Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- A beautiful office with flair in the heart of NYC with all the conveniences, such as social area, snacks, and drinks.
- Competitive compensation and equity package.
- Flexible working hours, unlimited PTO, and travel opportunities.
- Access to a training and development budget for continuous professional growth.
- ClassPass membership, Nilo Health, Health insurance, weekly sponsored office lunches.
- Regular team events, game nights, and other social activities.
- Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days
Your recruiting process at Parloa:
Recruiter video call → Meet your manager → Expert Interview(s) → Bar Raiser
OTE Salary Range - $120,000 - $185,000 + Equity
Salary Range
$120,000—$185,000 USD
Why Parloa?
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $350 million Series D investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Parloa is an e-verify employer in the USA. Please click here to learn more.
\* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
