Job description
Role Details
Type of Support: Omnichannel ( Email and chat support)
Contract Duration: Full Time
Work Schedule: Open to shifting schedules (subject to business requirements)
Work Type and Location: Hybrid, San Pedro Sula or Tegucigalpa
Expected Start Date: February 5, 2026
About Us
Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.
More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.
Welcome to Crescendo. Welcome to what’s next.
The Role
As a Technical Support Level III Specialist, you will be part of a skilled team dedicated to delivering exceptional customer experiences on a short-term property rental platform. In this role, you will troubleshoot and resolve technical issues for various users, including hosts, guests, and property managers, primarily via email and chat. Collaborating closely with internal teams, you will ensure timely solutions and contribute to enhancing the overall user experience through effective problem-solving and attention to detail.
This role involves high volumes and complex cases, as well as deep dives and strong troubleshooting skills. Tech savviness/proficiency is a must!
What You’ll Do:
- Providing exceptional, friendly, and efficient customer and technical support via email and chat.
- Resolving customer concerns proactively, leveraging strong troubleshooting, reading comprehension, and problem-solving skills.
- Investigating technical issues and escalating complex customer inquiries and bugs to the appropriate contact points.
- Collaborating effectively with technical and product teams, leveraging a crowd-sourcing, team-first approach to resolve issues quickly.
- Identifying recurring customer challenges and sharing insights with the Team Lead and key stakeholders to help improve our partners’ business processes.
What We Expect From You:
- Exceptional written and spoken English communication skills (EFSET results C1 to C2 level).
- 2+ years of experience with Customer Service and Technical Support.
- A passion for delivering outstanding customer experiences, focusing on turning challenges into opportunities to exceed expectations.
- Technically savvy with web, computer, mobile, and SaaS platforms to support users effectively.
- Demonstrate strong independent research and troubleshooting abilities for technical issues.
- A proactive mindset with a drive to seek knowledge, ask questions, and take the initiative to find a resolution.
- Understand basic system communication principles, such as data transmission, secure logins, and system information sharing.
- Adaptability to thrive in a fast-paced and ever-changing environment, with varying work demands, efficiently handling high-volume queues whilst providing in-depth troubleshooting for complex cases.
What You’ll Get In Return:
- Hybrid working arrangements
- Competitive base salary
- Generous paid time off
- Comprehensive benefits package including medical, dental, and vision options
- Access to free posture-based fitness workouts from home
- Be part of a people-first, values-driven organization
- Work with innovative global partners and diverse teams
- Training and professional development opportunities
Company Culture Is At Our Core
Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.
- Care for others: Empathy is a key driver. When people thrive, so does the mission.
- Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
- Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
- Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
- Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.
Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].
PRIVACY NOTICE
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To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.
