Job Description
Customer Sales Representative (Inbound Sales) – Remote | High Conversion | Plumbing Services
Position Type: Full-Time, Remote
Working Hours: U.S. Hours (Evenings & Weekends Required)
About the Role
We’re hiring a Customer Sales Representative (CSR) to handle high-volume inbound calls and convert customer inquiries into booked plumbing jobs and memberships.
This is a sales-first customer service role — not just answering calls.
You’ll guide conversations, solve problems, and confidently move customers toward booking services while delivering a professional, customer-first experience.
If you can build trust quickly and close consistently, this role is built for you.
What You’ll Own
Inbound Sales & Call Conversion
- Handle high-volume inbound calls with confidence and professionalism
- Convert inquiries into booked plumbing jobs (target: 85% conversion rate)
- Actively listen and guide customers toward the right solution
- Control conversations while maintaining empathy and clarity
Scheduling, Upselling & Membership Sales
Book service appointments accurately and efficiently
Identify upsell opportunities during calls
Promote and sell Pipeline Club membership
Hit key targets:
- 10%+ membership close rate
- 35 memberships in first 90 days
CRM & Process Execution
- Log all interactions accurately in CRM systems
- Follow structured scripts and workflows
- Contribute to improving call processes and conversion systems
Preferred tools experience:
- ServiceTitan
- Other CRM and call management tools
Customer Experience & Escalation Handling
- Handle escalations professionally and calmly
- Maintain high customer satisfaction standards
- Deliver consistent, high-quality phone experiences
Team Support & Optimization
- Support offshore team members for consistency
- Provide feedback to improve scripts, tools, and workflows
- Adapt quickly to new systems and processes
What Success Looks Like
- 85%+ call-to-booking conversion rate
- 10%+ membership close rate
- 35+ memberships sold in first 90 days
- Accurate and clean CRM documentation
- Strong customer satisfaction and call quality scores
What Makes You a Strong Fit
- Confident, persuasive communicator on the phone
- Strong at building rapport quickly
- Comfortable balancing sales + service
- Disciplined and reliable with performance targets
- Able to work evenings and weekends
- Thrive in fast-paced, call-driven environments
Requirements (Must-Have)
Experience
Proven experience in:
- Inbound sales
- Call center sales
- Customer service with conversion targets
Core Skills
- Strong conversion and closing ability
- Excellent objection handling
- CRM and call system experience
- Clear, professional English communication
Nice to Have
Experience in:
- Plumbing
- HVAC
- Home services
Familiarity with ServiceTitan
Membership or subscription sales experience
What a Typical Day Looks Like
- Handle inbound calls throughout your shift
- Understand customer issues and recommend services
- Book appointments and present membership options
- Log all interactions in CRM
- Follow scripts and improve performance daily
- Handle escalations professionally
In short:
You turn inbound calls into revenue + long-term customer relationships.
Key Metrics (KPIs)
- Call-to-booking conversion rate (85% target)
- Membership close rate (10%+)
- Memberships sold (35 in first 90 days)
- CRM accuracy and documentation
- Customer satisfaction and call quality
Why This Role Stands Out
Clear, measurable performance targets
Direct impact on revenue growth
Structured scripts, systems, and coaching
Opportunity to grow into:
- Sales leadership
- Operations roles
- Customer experience management
Interview Process
- Initial Screening Call
- Interview with Pavago Recruiter
- Client Interview
- Offer & Onboarding
Apply Now
If you can convert inbound calls, handle objections confidently, and deliver a strong customer experience, this role gives you a clear path to grow in sales and revenue operations.
Apply now and turn conversations into results.
