Sales and Customer Support Representative B2C

Job description

We are seeking motivated and detail-oriented Sales and Customer Support Representatives to join our client’s for a high-volume customer engagement project. In this role, you will manage incoming and outgoing communications through WhatsApp, ensuring prompt, professional, and personalized responses to customers. You’ll play a key role in handling large message volumes, maintaining excellent customer service, and driving sales conversions.

The starting rate for this role is 6 USD per hour.

Schedule: 6 days a week (Monday–Sunday)

Rotational 8-hour shifts with overlapping coverage to ensure round-the-clock support

Project Duration:

• 5 weeks (with potential for extension based on performance and project needs)

Job Responsibilities:

• Manage and respond to approximately 20,000 WhatsApp messages over a five-week period

• Provide accurate information, resolve customer inquiries, and assist with product-related questions

• Engage customers in a friendly, professional manner to promote products and drive sales

• Coordinate with the team to ensure ²⁴⁄₇ message coverage

• Maintain customer satisfaction by following up on inquiries and ensuring timely resolution

• Track and document customer interactions and feedback accurately

• Proven experience in B2C customer support or sales

• Strong written communication skills with a customer-first approach

• Ability to multitask and stay organized under pressure

• Proficiency in WhatsApp and other messaging or CRM tools

• Flexible availability to work rotational shifts, including weekends

Preferred Candidate:

• Has prior experience in sales and customer support, or customer assistance at music festivals or large events
• Thrives in dynamic, fast-paced environments with high message or customer interaction volumes

Minimum Technical and Work Environment Requirements:

• Internet Connection:

  • Primary internet connection with a minimum speed of 15 Mbps.
  • Backup internet connection with at least 10 Mbps.
  • Backup connection must be capable of supporting work during a power outage.

• Primary Device:

  • Desktop or laptop equipped with at least:

    • Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
    • A minimum of 8 GB RAM.

• Backup Device:

  • Must meet or exceed the performance of an Intel Core i3 processor.
  • Must be functional during power interruptions.

• Peripherals and Workspace:

  • A functioning webcam.
  • A noise-canceling USB headset.
  • A quiet, dedicated home office space.
  • A smartphone for communication and verification purposes.

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.

• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.

• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.

• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.

• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.

• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.