Marketing Account Manager

Job Description

Marketing Account Manager (Email Marketing, Client Success & Campaign Operations)

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours

About the Role

We’re hiring a proactive and highly organized Marketing Account Manager to manage client relationships and oversee the execution of marketing initiatives across multiple high-level accounts.

In this role, you’ll act as the primary point of contact for clients — ensuring communication stays clear, campaigns stay organized, and deliverables move forward efficiently.

You’ll work directly with leadership while coordinating:

• Email marketing campaigns
• Client communication
• Website updates
• SEO support
• Reporting & analytics
• Workflow management

This role is ideal for someone who thrives in fast-paced agency-style environments, enjoys managing relationships, and can keep multiple moving parts organized without dropping details.

What You’ll Own

Client Relationship Management

• Serve as the main point of contact for client accounts

• Manage communication through:

  • Email
  • Slack
  • WhatsApp
  • Zoom/video calls

• Lead recurring client meetings and strategy check-ins

• Maintain strong relationships with executive-level stakeholders

• Ensure clients feel informed, supported, and confident in delivery progress

Email Marketing Campaigns

• Build and manage campaigns using:

  • Mailchimp
  • HubSpot
  • Klaviyo (nice to have)

• Write and edit:

  • Email copy
  • Subject lines
  • Campaign messaging

• Manage:

  • Audience segmentation
  • Scheduling
  • Campaign launches

• Monitor:

  • Open rates
  • Click-through rates
  • Engagement metrics

• Share performance insights and recommendations with clients

Website & Content Management

• Update and manage website content using:

  • WordPress
  • CMS platforms

• Ensure websites remain:

  • Accurate
  • Updated
  • Aligned with campaigns and branding

• Coordinate content and landing page updates when needed

SEO & Performance Support

• Conduct SEO audits and keyword research using:

  • Ahrefs
  • Semrush

• Monitor keyword rankings and website performance improvements

• Support optimization efforts for visibility and traffic growth

Reporting & Analytics

• Analyze marketing performance using:

  • Google Analytics (GA4)
  • Campaign reporting tools

• Translate marketing data into:

  • Clear reports
  • Actionable insights
  • Client-friendly summaries

• Track campaign performance and account health consistently

Workflow & Project Coordination

• Coordinate tasks across:

  • Leadership
  • Clients
  • Internal marketing teams

• Convert feedback into clear action items and priorities

• Ensure projects remain:

  • Organized
  • On schedule
  • Moving forward efficiently

• Maintain visibility into deliverables and deadlines

AI & Productivity Tools

• Use tools like:

  • ChatGPT
  • Claude
  • AI writing and research tools

• Improve workflow efficiency for:

  • Research
  • Reporting
  • Campaign content
  • Communication

Required Experience & Skills

Experience

• 3+ years of experience in:

  • Marketing account management
  • Client-facing marketing roles
  • Agency account management

Core Skills

• Strong experience with:

  • Mailchimp
  • WordPress
  • Ahrefs or Semrush
  • Google Analytics (GA4)

• Strong written and verbal English communication skills

• Excellent organization and project management ability

• Comfortable managing multiple accounts and priorities simultaneously

• Experience working with executive-level or high-profile clients preferred

• Comfortable using:

  • Google Workspace
  • Slack
  • Messaging and collaboration tools

Nice to Have

• Experience with:

  • HubSpot
  • Klaviyo
  • Canva
  • Adobe Express

• Familiarity with:

  • Google Ads
  • Meta Ads
  • Paid media coordination

What Makes You a Great Fit

• Strong communicator and relationship-builder
• Highly organized with excellent follow-through
• Proactive and solutions-focused
• Comfortable working independently in remote environments
• Able to balance client expectations with operational execution
• Detail-oriented while managing multiple campaigns and accounts

What a Typical Day Looks Like

• Responding to client messages and coordinating priorities
• Hosting or preparing for client meetings
• Launching or optimizing email marketing campaigns
• Updating website content in WordPress
• Reviewing SEO performance and analytics data
• Preparing reports and campaign summaries
• Coordinating internal tasks to ensure deliverables stay on track

In short: You ensure marketing campaigns stay organized, clients stay informed, and execution stays aligned with deadlines and performance goals.

Key Success Metrics (KPIs)

• Client satisfaction and retention
• Timely completion of campaigns and deliverables
• Email engagement performance (open/click rates)
• Accuracy and organization across client accounts
• Quality of reporting and actionable insights
• Strong communication and responsiveness

Why This Role Stands Out

• Direct ownership of client relationships and marketing execution

• Opportunity to work closely with leadership and executive-level clients

• Exposure to:

  • Email marketing
  • SEO
  • Analytics
  • Content management
  • Campaign coordination

• Remote flexibility with fast-moving marketing environments

• Opportunity to grow into senior client success or marketing leadership roles

Interview Process

• Initial Phone Screen
• Video Interview with Pavago Recruiter
• Client Interview
• Offer & Onboarding

Apply Now

If you:

• Enjoy managing client relationships
• Thrive in organized, fast-moving marketing environments
• Love balancing communication, campaigns, and coordination
• Want a role with ownership and growth potential

This role is a strong fit for you.