Job Description
Job Title: Operations Manager | Property Management
Position Type: Full-Time, Remote
Location: Remote LATAM (Supporting Miami & Orlando, Florida Markets)
Working Hours: U.S. Business Hours (EST)
About the Role
We are seeking an experienced and highly organized Operations Manager to oversee the day-to-day operations of a growing property management company serving rental owners and tenants throughout the Miami and Orlando markets.
This is a leadership role responsible for ensuring operational excellence across leasing, maintenance coordination, client relations, rent collection, renewals, and property operations. You will lead a team of six professionals while driving accountability, efficiency, and performance across the organization.
The ideal candidate is an experienced property management leader who thrives in a fast-paced environment, enjoys managing people and processes, and is passionate about delivering exceptional experiences for both property owners and residents.
Responsibilities
Team Leadership & Operations
- Oversee daily operations across the Miami and Orlando property management portfolio.
- Lead, mentor, and develop a team spanning leasing, operations, maintenance coordination, and business development.
- Conduct weekly team meetings to review priorities, outstanding tasks, and operational performance.
- Ensure proper staffing and resource allocation across departments.
- Establish and manage KPIs for team members and departments.
- Hold employees, vendors, and tenants accountable to company standards and timelines.
- Create operational consistency and improve workflows across the organization.
Leasing & Occupancy Management
- Oversee leasing operations and vacancy management.
- Ensure listings are accurate, competitive, and marketed effectively.
- Monitor occupancy performance and vacancy trends.
- Ensure vacant units are leased quickly while maintaining tenant quality standards.
- Manage lease renewal processes and rental rate adjustments.
- Monitor leasing performance metrics and implement improvements as needed.
Unit Turns & Property Operations
- Oversee the unit turn process from move-out to move-in.
- Ensure unit turns are completed on time and within budget.
- Coordinate vendors, maintenance teams, and operational staff throughout the process.
- Monitor turn costs and identify opportunities for increased efficiency.
- Ensure units meet company quality standards prior to occupancy.
Owner & Client Relations
- Serve as a key point of contact for property owners.
- Respond to owner concerns and operational inquiries promptly.
- Maintain strong owner relationships through proactive communication.
- Ensure seamless onboarding of new clients and properties.
- Support owner retention and long-term satisfaction.
Maintenance Coordination
- Manage maintenance operations and vendor relationships.
- Ensure work orders are completed efficiently and cost-effectively.
- Monitor maintenance response and resolution times.
- Coordinate communication between tenants, owners, and vendors.
- Ensure property inspections are scheduled and completed on time.
- Monitor maintenance expenses and service quality.
Financial Operations & Collections
- Oversee rent collection processes across the portfolio.
- Monitor delinquency reports and collection performance.
- Ensure notices and legal actions are initiated promptly when necessary.
- Support eviction processes in accordance with company procedures and local regulations.
- Monitor maintenance and turn expenses against budget.
- Identify opportunities to improve operational profitability while maintaining service quality.
Systems & Process Improvement
- Develop and improve operational workflows and procedures.
- Implement accountability systems and performance tracking.
- Support process automation and operational efficiencies.
- Ensure consistent use of company software and operational tools.
- Identify opportunities to improve owner, tenant, and employee experiences.
What Makes You a Perfect Fit?
- Strong leader who can motivate and hold teams accountable.
- Highly organized with exceptional follow-through.
- Excellent problem-solving and decision-making abilities.
- Strong communicator comfortable working with owners, tenants, vendors, and employees.
- Results-oriented and driven by operational performance.
- Comfortable managing multiple priorities simultaneously.
- Proactive and self-directed in a remote environment.
- Strong sense of ownership and accountability.
- Able to balance customer service, operational efficiency, and financial performance.
Required Experience & Skills (Minimum)
Minimum of 3 years of property management experience.
Minimum of 2 years of leadership or operations management experience.
Experience managing multi-functional teams.
Strong understanding of:
- Leasing
- Vacancy management
- Unit turns
- Maintenance coordination
- Rent collections
- Lease renewals
- Evictions
- Property operations
Fluent English and Spanish communication skills (written and verbal).
Strong organizational and project management skills.
Experience managing operations in a remote environment.
Excellent relationship management and communication abilities.
Ability to manage multiple properties, projects, and priorities simultaneously.
Ideal Experience & Skills
Experience managing operations across multiple geographic markets.
Experience with residential and commercial property management.
Experience implementing operational processes and performance metrics.
Familiarity with:
- Buildium
- QuickBooks
- Monday.com
Experience utilizing automation and technology to improve efficiency.
Experience leading growing property management organizations.
Tech Stack & Tools
- QuickBooks
- Monday.com
- Google Workspace
- Property Management Software
- Communication & Collaboration Platforms
- Buildium (Preferred)
What Does a Typical Day Look Like?
An Operations Manager’s day focuses on leading teams, resolving operational challenges, monitoring performance, and ensuring property management processes run efficiently.
You will:
- Meet with team members and department leads.
- Review leasing activity, vacancies, and occupancy metrics.
- Monitor maintenance requests and vendor performance.
- Follow up on owner concerns and onboarding activities.
- Review rent collections and delinquency reports.
- Coordinate unit turns and property inspections.
- Track operational KPIs and team performance.
- Resolve escalated issues and remove operational roadblocks.
- Identify opportunities to improve efficiency and service delivery.
In essence: you are responsible for ensuring the property management operation runs efficiently, teams remain accountable, owners stay satisfied, and tenants receive exceptional service.
Key Metrics for Success (KPIs)
- Occupancy rate.
- Average days-to-fill vacancies.
- Unit turn completion time.
- Turn costs versus budget.
- Rent collection rate.
- Delinquency and eviction performance.
- Lease renewal rate.
- Rental rate growth on renewals.
- Work order completion and resolution times.
- Maintenance cost per unit.
- Inspection completion rate.
- Owner satisfaction and retention.
- Team performance and accountability metrics.
Why Join Us?
- Fully remote leadership opportunity.
- Direct impact on the growth and success of a rapidly expanding property management company.
- Opportunity to lead and develop a high-performing team.
- Significant ownership and autonomy within the organization.
- Collaborative and growth-focused culture.
- Opportunity to improve systems, processes, and operational performance.
- Long-term growth potential for successful leaders.
Interview Process
- Initial Application Review
- Intro Video
- Property Management Operations Assessment
- Client Interview
- Offer & Onboarding
