Property Operations Coordinator

Job Description

Property Operations Coordinator

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours

About the Role

We are looking for a highly organized and proactive Property Operations Coordinator to support day-to-day property management operations, project coordination, customer communication, and process improvement initiatives.

This role is ideal for someone who enjoys creating structure, improving workflows, and keeping operations running smoothly. A major focus will be supporting one of our self-storage facilities using Easy Storage Solutions, while also assisting with administrative coordination, reporting, and property management processes.

The ideal candidate is detail-oriented, customer-focused, and comfortable managing multiple priorities while helping build efficient systems that support business growth.

Responsibilities

Executive & Administrative Support

• Support the Director of Property Management with scheduling, task tracking, reminders, follow-ups, and administrative coordination.
• Track deadlines, recurring responsibilities, project milestones, and open action items.
• Organize documents, emails, spreadsheets, reports, checklists, and internal communications.
• Maintain accurate records across company systems and ensure information is properly documented.
• Assist with administrative updates and record management within AppFolio.

Project Coordination & Process Improvement

• Take ownership of assigned projects from planning through completion.
• Create and maintain SOPs, templates, workflows, checklists, reporting tools, and process documentation.
• Identify bottlenecks, inefficiencies, missing information, and operational gaps.
• Present recommendations and solutions that improve business operations and team efficiency.
• Monitor project progress and ensure tasks remain on track.

Customer & Stakeholder Communication

• Communicate professionally with tenants, customers, owners, vendors, applicants, and internal team members.
• Follow up on outstanding items and help move projects and operational tasks forward.
• Provide excellent customer service through phone, email, and written communication.
• Coordinate with local teams when onsite support is required.

Storage Facility Operations

• Learn and manage daily operations within Easy Storage Solutions.
• Handle customer inquiries through phone calls, emails, and text messages.
• Manage reservations, rentals, move-ins, move-outs, payments, account updates, and lease documentation.
• Resolve billing inquiries, gate access issues, and customer account concerns.
• Monitor delinquent accounts and issue reminders according to company policies.
• Maintain customer records, notes, and communication history.
• Prepare operational reports covering occupancy, lead activity, delinquency, unresolved issues, and recommended improvements.
• Develop and improve SOPs related to customer management, rentals, collections, reporting, and operational workflows.

What Makes You a Perfect Fit?

• Highly organized and capable of managing multiple projects simultaneously.
• Naturally proactive and able to identify issues before they become problems.
• Comfortable working independently without constant supervision.
• Process-oriented and enjoys building systems that improve efficiency.
• Strong attention to detail with a commitment to accuracy.
• Reliable, dependable, and able to consistently follow through on commitments.
• Strong customer service mindset with excellent communication skills.

Required Experience & Skills (Minimum)

• Strong customer service experience in a professional environment.
• Experience supporting business operations, administration, project coordination, property management, leasing, or customer service functions.
• Strong working knowledge of Google Workspace, including Gmail, Google Drive, Google Docs, and Google Sheets.
• Excellent written and verbal English communication skills.
• Strong phone communication and customer-facing experience.
• Ability to manage multiple tasks, deadlines, and priorities simultaneously.
• Strong organizational skills and attention to detail.
• Typing speed of at least 60 WPM.
• Ability to work independently in a remote environment while remaining highly responsive and collaborative.
• Reliable internet connection and professional remote workspace.

Nice-to-Have Experience & Skills

• Experience working in property management, self-storage, leasing, or operations-focused environments.
• Experience using AppFolio.
• Experience using Easy Storage Solutions.
• Experience creating SOPs, process documentation, workflows, and operational systems.
• Experience coordinating projects across multiple stakeholders.
• Familiarity with reporting, occupancy tracking, collections, or customer account management.

What Does a Typical Day Look Like?

An Property Operations Coordinator’s day combines administrative support, project management, customer communication, and operational coordination.

You will:

• Track tasks, projects, deadlines, and follow-ups for the Director of Property Management.
• Organize records, reports, communications, and operational documentation.
• Respond to customer inquiries and assist with storage facility operations.
• Manage reservations, rentals, move-ins, move-outs, and account updates.
• Coordinate with team members, vendors, and customers to resolve issues.
• Improve workflows, create SOPs, and build systems that support business growth.
• Monitor delinquency, occupancy, and operational performance metrics.
• Prepare updates and reports for leadership review.

In essence: you are responsible for keeping operations organized, projects moving forward, customers supported, and systems running efficiently.

Key Metrics for Success (KPIs)

• Timely completion of administrative and project-related tasks.
• Accuracy and organization of records across company systems.
• Customer response times and satisfaction levels.
• Completion and implementation of SOPs and process improvements.
• Resolution of customer issues and operational bottlenecks.
• Accuracy of reporting and documentation.
• Effective management of occupancy, rentals, collections, and account updates.

Interview Process

1. Initial Phone Screen
2. Video Interview with Recruiter
3. Client Interview
4. Offer & Onboarding