Job Description
Receivables Support Representative (Collections & Billing Resolution) – Remote | U.S. Hours
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
We’re hiring a Receivables Support Representative to own collections, resolve billing issues, and protect revenue.
This is a high-execution role — not passive support.
You will:
- Drive collections on past-due accounts
- Investigate and fix billing discrepancies
- Maintain accurate CRM records
- Ensure cash flow stays consistent
If you follow up until things are fully resolved — you’ll thrive here.
What You’ll Own
Collections & Payment Execution (Primary Focus)
Execute daily outbound collections (calls + emails)
Secure:
- Payments
- Payment commitments
Maintain consistent follow-up cadence until resolution
Reduce:
- Aging balances
- Delinquency risk
Identify and drive auto-pay conversions
Receivables Case Management
Investigate billing issues from:
- Collections efforts
- Customer inquiries
- Internal teams
Identify root causes (not just symptoms)
Open, manage, and close cases in Salesforce
Ensure each case includes:
- Issue
- Investigation
- Resolution
Confirm customer clarity before closing
Billing Issue Resolution
Fix:
- Invoice discrepancies
- Account setup issues
- System errors
Coordinate with internal teams to resolve issues fast
Prevent repeat problems through root-cause fixes
Customer Communication
Communicate with clarity, confidence, and professionalism
Balance:
- Urgency (collections)
- Empathy (customer experience)
Provide proactive updates on:
- Billing issues
- Payment status
Handle objections and push conversations forward
Documentation & CRM Accuracy
Maintain clean, structured records in Salesforce
Log:
- Calls
- Emails
- Commitments
- Outcomes
Ensure documentation is complete and audit-ready
Process Improvement
Identify recurring billing or collections issues
Recommend improvements to:
- Workflows
- Systems
Share insights during weekly reviews
Help reduce:
- Escalations
- Repeated errors
What Makes You a Strong Fit
You don’t drop follow-ups — you close loops
You’re:
- Persistent
- Detail-oriented
- Execution-focused
You take ownership and solve problems end-to-end
You stay organized in high-volume environments
You can handle collections without damaging customer relationships
Required Experience & Skills
Experience in:
- Accounts receivable
- Collections
- Billing support
- Customer account management
Proven ability to handle high-volume communication
Experience with CRM tools (preferably Salesforce)
Strong analytical and problem-solving skills
Excellent written and verbal English communication
High attention to detail and organization
Nice to Have
- Structured AR or collections environment experience
- Experience reducing delinquency or improving cash flow
- Experience driving auto-pay adoption
- Background working with operations or service teams
- Familiarity with root-cause analysis and process improvement
What a Typical Day Looks Like
- Execute outbound collections and follow-ups
- Investigate billing discrepancies
- Open and update CRM cases
- Coordinate with internal teams to resolve issues
- Convert customers to auto-pay
- Track performance and identify improvements
In short:
You ensure cash is collected, issues are fixed at the root, and nothing slips through the cracks.
Key Metrics (KPIs)
Collections Performance
- 100% completion of daily collections tasks
- Total collections secured ($)
- Reduction in aging balances
- Auto-pay conversion rate
Case Management
- Billing cases opened vs. closed
- Resolution time
- Documentation accuracy
- Cases open > 2 weeks minimized
Execution Quality
- Timeliness of follow-ups
- Reduction in escalations
- CRM data accuracy
Why This Role Stands Out
- Direct impact on cash flow and revenue protection
- High ownership and accountability
- Clear performance metrics
- Opportunity to improve systems and processes
- Fast-paced, execution-driven environment
Interview Process
- Initial Screening Call
- Recruiter Interview
- Client Interview
- Offer & Onboarding
Apply Now
If you:
- Follow through until resolution
- Are comfortable with collections and problem-solving
- Thrive in structured, high-output environments
This role is a strong fit.
