Receivables Support Representative

Job Description

Receivables Support Representative (Collections, Billing Resolution, AR Operations) – Remote | U.S. Hours

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours

About the Role

We’re hiring a Receivables Support Representative to protect revenue, reduce aging balances, and drive payment resolution across customer accounts.

This is not a passive support role.

You will:

• Own collections execution
• Investigate billing issues
• Drive payment follow-ups
• Maintain CRM accuracy
• Improve receivables processes

If you’re someone who follows through until the issue is fully resolved — this role fits.

What You’ll Own

1. Collections & Payment Execution (Primary Focus)

• Execute daily outbound collections via phone and email

• Follow up consistently until:

  • Payment is secured
  • Or a commitment is confirmed

• Reduce:

  • Aging balances
  • Delinquency risk

• Identify opportunities to:

  • Convert customers to auto-pay

• Maintain disciplined follow-up cadence

2. Receivables Case Management

• Investigate billing issues and discrepancies

• Identify root causes (not just surface fixes)

• Open, manage, and resolve cases in Salesforce

• Ensure every case includes:

  • Clear issue summary
  • Investigation details
  • Final resolution

• Confirm customer understanding before closing cases

3. Billing Issue Resolution

• Diagnose:

  • Invoice errors
  • Account setup issues
  • Service/billing mismatches

• Coordinate fixes across internal teams

• Prevent recurrence through root-cause resolution

4. Customer Communication & Follow-Up

• Communicate clearly and confidently with customers

• Balance:

  • Urgency (collections)
  • Empathy (customer experience)

• Provide proactive updates on:

  • Payment status
  • Billing investigations

• Handle objections professionally

5. Documentation & CRM Accuracy

• Maintain clean, structured case records in Salesforce

• Log:

  • Calls
  • Emails
  • Commitments
  • Outcomes

• Ensure audit-ready documentation at all times

6. Process Improvement & Insights

• Identify recurring billing or collections issues

• Recommend improvements to workflows and systems

• Contribute insights during weekly reviews

• Help reduce:

  • Escalations
  • Repeated errors

What Makes You a Strong Fit

• You don’t drop follow-ups — you close loops

• You’re:

  • Persistent
  • Detail-oriented
  • Execution-focused

• You balance firm collections with good customer experience

• You take ownership and solve problems end-to-end

• You stay organized under high-volume workload

Must-Have Requirements

• Experience in:

  • Accounts receivable
  • Collections
  • Billing support
  • Customer account management

• Proven ability to handle:

  • High-volume calls and emails

• Experience with CRM tools:

  • Salesforce or similar

• Strong problem-solving and analytical skills

• Excellent written and verbal English communication

• High attention to detail and organization

Nice to Have

• Structured collections environment experience

• Experience reducing delinquency or improving cash flow

• Background working with:

  • Operations
  • Service or installation teams

• Experience driving auto-pay adoption

• Familiarity with:

  • Root-cause analysis
  • Process optimization

What a Typical Day Looks Like

• Execute outbound collections calls and emails
• Follow up on past-due invoices
• Investigate billing discrepancies
• Open and update CRM cases
• Coordinate with internal teams to resolve issues
• Convert customers to auto-pay where possible
• Track and report progress

In short:

You ensure cash is collected, issues are fixed, and nothing slips through the cracks.

Key Metrics (KPIs)

Collections Performance

• 100% completion of daily collections tasks
• Amount of cash collected
• Reduction in aging balances
• Auto-pay conversion rate

Case Management & Accuracy

• Billing cases opened vs. closed
• Case resolution time
• Accuracy of CRM documentation
• Cases open > 2 weeks minimized

Communication & Execution

• Response and follow-up speed
• Reduced escalations
• Clean and complete documentation

Why This Role Stands Out

• High ownership over revenue protection
• Direct impact on company cash flow
• Clear performance metrics
• Structured execution environment
• Opportunity to improve systems and processes

Interview Process

• Initial Screening Call
• Recruiter Interview
• Client Interview
• Offer & Onboarding

Apply Now

If you:

• Are disciplined with follow-ups
• Enjoy solving billing problems
• Can handle collections with confidence

This role is a strong fit.