Job description
The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade.
We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. You’ll find our 550+ team currently across 11 locations and 9 time zones.
The Role The Salesforce Administrator role exists to:
- Ensure the smooth and efficient operation of the Salesforce platform, maintaining its stability and optimizing its performance to support business processes.
- Configure and customise the Salesforce platform using declarative tools to meet evolving business requirements, enhancing user experience and driving adoption.
- Work with local user communities in your region to provide timely support and ensure round-the-clock continued operation.
The role reports to the Salesforce Technical Product Manager, based in Melbourne. Our team is made up of individuals from all walks of life, each bringing unique experiences and perspectives that enrich our work and culture. We truly value this diversity and are excited to welcome someone who is open-minded, adaptable, and enthusiastic about collaborating in a globally connected and inclusive environment.
Key Responsibilities
- Provide ongoing and BAU administrative support for the Salesforce platform, including user management, data maintenance, and system configuration.
- Provide timely and effective technical support to end-users, resolving issues and answering enquiries.
- As well as working closely with your regional business users, contribute to global initiatives and participate in global roster to support other regions as an escalation point.
- Implement and maintain security settings, user roles, and profiles to ensure data integrity and compliance.
- Assist in the development and maintenance of Salesforce documentation, including process flows, configuration guides, and training materials.
- Contribute to the implementation and enforcement of best practices for Salesforce administration, change management, and data governance.
- Support the execution of platform upgrades, patches, and releases under the guidance of the Global Admin Lead.
- Troubleshoot and resolve user issues and errors, escalating complex problems as needed.
- Assist in the creation and management of reports, dashboards, and workflows to support business needs.
- Collaborate with other team members and stakeholders to understand requirements and implement solutions within the Salesforce platform.
- Stay up-to-date with Salesforce updates, new features, and best practices to share insight and knowledge with the team.
- Contribute to the ongoing optimisation and improvement of the Salesforce environment.
- Complete regular internal system audits and prepare for upgrades.
- Implement and maintain data backup and recovery procedures.
- Provide assistance, guidance and assist in training new and experienced end-users to grow the Salesforce.com skill set across the global organisation.
- Ensure regulatory compliance and data integrity is always maintained.
About You
- 2+ years working with Salesforce.
- Demonstrated ability to meet deadlines while handling and prioritising simultaneous requests.
- Creative and analytical thinker with strong problem-solving skills.
- Experience with Jira, Service Desk and Confluence.
- Experience in Financial Services industry desirable.
- Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes.
- Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
- Salesforce Admin certified (ADM201 and ADM211 etc).
Additionally, it is an advantage if you understand the administration and configuration of other Salesforce Clouds and Apps including;
- Marketing Cloud
- Data Cloud
Why you will enjoy working with us
- Competitive salary structure including company bonus scheme
- Genuinely collaborative and friendly culture
- Flexible and hybrid working
- Remote working option - work from anywhere for up to 6 weeks per year
- Ongoing personal development & learning opportunities
- 3 paid volunteering days per year & Workplace Giving Program
- Periodic recognition and reward programs for outstanding performance and achievements
- Frequent events and celebrations
- Comprehensive medical insurance with coverage for your healthcare needs
- Pension fund
- Employee Assistance Program & Wellbeing Initiatives
- Convenient and cozy office located near the Limassol Municipal Garden
More about Pepperstone We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers.com and www.linkedin.com/company/pepperstone/
We understand it’s important to do due diligence on a prospective employer and see what our team is saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.
Pepperstone is an equal-opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.
“We are a 2025 Circle Back Initiative Employer – we respond to every applicant”.
We will be reviewing applications as they come through, so if this is an opportunity that excites you, don’t wait. Express your interest by clicking the apply button below as soon as possible.
Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.
