Job Description
PlayOn is looking for a Customer Support Representative to provide next-level service to the customers of MaxPreps, ensuring that any issues are successfully resolved while requiring the lowest amount of customer effort necessary. Our Customer Support Representative is a creator of trust – transforming our fans into raving promoters of their experience with MaxPreps.
As a Customer Support Representative, you will be charged with raising the average of the experiences that we give our fans – by role modeling best in class service, tackling issues or frustrations head on as puzzles to solve, and inputting data as efficiently and accurately as possible. You’ll get to work alongside an extremely passionate and supportive team but also be stretched to explore your own professional growth.
The Outcomes You’ll Deliver
- Increase our customers’ brand loyalty by providing exceptional service
- Decrease resolution time for our customers by diagnosing issues more quickly and efficiently handling tickets.
- Decrease in number of different channels a customer needs to touch to resolve an issue
In this role, you can expect to
- Answer phones and provide excellent support for any troubleshooting with customers.
- Reply to customer service tickets via email for timely resolution.
- Enter high school sports rosters, schedules, and scores with a high level of accuracy and efficiency.
- Import data through our in-house software.
- Utilize MaxPreps live-scoring tools to cover football games on Fridays and Saturdays.
To thrive in this role, you have
- Knowledge of the Windows 10 Operating System.
- Excellent written and verbal communication while being comfortable answering phone calls and responding to support emails.
- Strong understanding of fan culture and passion for the entertainment or sports industry.
- Must be a high school graduate to apply, college students or graduates preferred.
- Experience with Zendesk is a plus.
- Experience with Microsoft Office Suite is preferred.
- Customer Support experience is preferred.
Company Overview
PlayOn is a dynamic growth-stage company dedicated to championing the spirit of play in the high school space. Backed by KKR, our family of brands—including GoFan, NFHS Network, and MaxPreps—empowers schools with innovative solutions and exceptional service. Our fan engagement platform is the only one that offers event ticketing, streaming, fundraising, concessions, merchandise sales, and website management in one place. We save administrators time so they can focus on what truly matters: supporting the students, staff, and fans who bring their programs to life.
Trusted by thousands of schools across the country, we’re here to help create more instant replays, hold-your-breath moments, last-minute comebacks, and games you want to watch over and over again.
When being there means everything, we make sure you never miss a moment.
Why you’ll love working at PlayOn
Product, potential, and people. We’re a leader in the high school event space, constantly evolving our product to meet the needs of administrators. We focus on solving real challenges, learning quickly, and creating impactful solutions.
This is a growth-stage company, meaning your contributions have real impact. You’ll have opportunities to grow your skills, tackle meaningful problems, and make a difference in the lives of schools and the students and fans they serve.
Our culture is built on accountability, collaboration, growth, and fairness. We don’t just show up—we show up for each other. Everyone wears the same jersey, and we play hard, make the extra pass, and cheer one another on. Losses teach us, challenges motivate us, and persistence drives us forward. We value integrity over shortcuts, choosing to do what’s right even when it’s hard. Together, we strive to be better every day—because we know that’s how we win as a team.
The Benefits We Offer
Multiple medical insurance plans to choose from Dental, vision life and disability insurance Employee Emergency Fund Company equity (stock options) Open PTO policy 401K plan with company match Hybrid/flexible work environment
Note: Must be a full-time employee to participate in the company’s employee health benefit plan. Part-time employees and interns are not eligible to participate.
