Job Description
Hey! We’re Plum, your smart saving and investing app on a mission to help grow money for life. Whether you’re stashing the cash for tea and toast in your first home or catching some rays during retirement, Plum’s got your back.
Since 2016, over 2 million people in 10 European markets have set aside more than £2 billion with our clever automation and AI – that’s the magic of Plum! As recognition for our work, we’ve received awards from the likes of Deloitte, Finder, and more.
That’s all down to our passionate team of 230+ Plumsters, who work around Europe to help us achieve our mission. And now we’re looking for more brilliant people to join us on our journey.
The Role
We are looking for a talented KYC Analyst who will be ready to take on the responsibility of carrying out verification procedures. You’re a perfect fit if you are customer focused, conscientious, not afraid of challenges and constantly looking for ways to improve the processes.
An added advantage is 1 year (or more!) experience working in a Payments or Finance background with exposure to compliance procedures that surround financial services (we’re talking “Know Your Customer”, PEP/sanctions screening and a plus would be anti-money laundering).
We’re looking for candidates who can work Tuesday to Saturday 10:00am - 18.30pm, as our team runs on different shift schedules
What you’ll be doing
- Help identify and verify our customers by ensuring all operational tasks are well completed in a timely manner
- Manage direct user communication (via chat or email) to efficiently gather missing KYC documentation and clarify verification issues
- Perform screening of the customers against different databases
- Cooperate with third parties (partners) regarding verification-related queries
- Answer verification-related queries from customers, as well as from the team
- Support us in building world class processes to scale our fast growing team and the company
- Continuous learning and up-skilling on your domain knowledge
What we’re looking for
- Experience in banking KYC function
- Experience in a customer-facing role (e.g., Customer Support or Operations) is highly desirable, demonstrating excellent written communication skills.
- Excellent written and verbal communication in English, fluency in any other European language will be considered a plus
- Passion for exploring the intricacies of a challenging operational environment, and enthusiasm for engaging in KYC procedures
- Strong analytical ability and great research skills
- A track record of proactive problem solving and drive to understand the whys
- Ability to work autonomously and take decisions in your ownership area
- Attention to detail and strong administrative abilities
- Efficient and swift – as some of the tasks we handle are repetitive and complicated, it is crucial to complete them in an efficient and customer-friendly manner
Plum’s Perks
- Own part of the company you’re helping grow through stock options
- Private health insurance
- Annual training budget
- Plum Premium for free
- Competitive referral scheme
- Hybrid working: 2 days a week connecting in our beautiful offices in London, Athens, or Cyprus
- Team breakfasts and team lunches
- 25 days holiday + bank holidays
- 45 work-from-anywhere days to give you flexibility to work your way
- 2 weeks sabbatical after 4 years to take the break you deserve
- Enhanced parental leave
- 1 paid volunteering day annually
- Annual team trip to a surprise destination!
- A fun, inclusive company culture (think 🦄🌈💯)
If you think this sounds like you, don’t hesitate to get in touch!
Thanks,
Plum Τeam
\* Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.
