Job Description
Introduction:
Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company?
At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers.
And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.
We know there’s no such thing as a “perfect” candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.
The Opportunity
Poppulo’s Technical Support department is a customer-facing technical team focused on supporting customers throughout the support and troubleshooting of our enterprise SaaS platform.
We are seeking a motivated Integration Support Engineer to support our large enterprise customers integrating and maximizing value from Poppulo’s Internal Communications platform. This is a mid-level role, reporting to the Manager, Technical Support.
The position is a hands-on technical implementation and development role, requiring strong coding, analysis, and customer-facing skills. The successful candidate will be self-motivated and detail-oriented, with excellent project management, time management, and technical troubleshooting abilities.
In this role, you will leverage your experience in development or a related technical discipline to act as a key consulting resource. You will analyse customer systems, assist with solution design and development, and integration support to large organisations connecting Poppulo with their internal systems.
Key Responsibilities
- Investigate, troubleshoot and support, logic and flows that integrate our product with customers internal data systems
- Helping customers to understand technical solutions required to integrate Poppulo with their internal systems
- Becoming a subject matter expert on the relevant areas of responsibility
- Document technical specifications - ensuring knowledge and configurations are captured efficiently
- Working with customers and other team members to identify innovative API solutions
- Identifying consultancy opportunities where value can be given to customers
- Coordinating technical troubleshooting activities with customer teams and platform teams
- Providing third-level support to the Poppulo customer support team
- Managing high volumes of Support escalation tickets and implementing sold services and upgrades.
Experience & Skills Required
- 4+ years’ experience in a comparable role, with a focus on B2B API integrations and low-code/no-code platforms such as Workato
- Strong technical foundation, with hands-on experience or solid understanding of SaaS / iPaaS implementations and customer onboarding
- Experience working in or closely with Customer Support, Implementation, Technology, or Solutions Engineering roles
- Working knowledge of DevOps concepts, including infrastructure, CI/CD pipelines, and code versioning tools such as GitHub and GitLab
- Proficiency in Ruby and/or Python.
- Experience with scripting and data formats, including Python, Ruby, PowerShell, and JSON
- Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex integration issues
- Strong communication skills and fluent English — this is a customer-facing role requiring clear, confident technical explanations and presentations
- Experience with project coordination and delivery, managing tasks across multiple stakeholders and timelines
- Strong time management skills, with the demonstrated ability to handle multiple projects and priorities simultaneously
Should be flexible to work in UK shifts
Nice to Have:
- Cloud Infrastructure (AWS, Azure, Google)
- AWS Certification
- Automation using REST API
- IAM in SaaS (SAML, OAuth, AzureAD)
Who We Are
We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.
We live the Poppulo values each day, as they are key to everything we do.
- Bring Your Best Self
We show up authentically, are self-aware and always strive to be better.
- See it. Own it. Solve it.
We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures.
- Together We’re Better
We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That’s what makes us a team.
Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK.
Poppulo is an equal opportunity employer.
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