Job description
Location: Remote in California or one of these states: AZ, CA, FL, IL, IN, IA, NC, NE, OH, OK, TN, TX
Our mission is to promote American values through the creative use of digital media, technology and edu-tainment. We’re proud to be voted among the “Best Place to Work in Los Angeles” by the LA Business Journal 4 years in a row.
We’re looking for results-oriented individuals with a primary focus on facilitating donation upgrades to join our online fundraising team. The Re-engagement Coordinator will be responsible for reaching out to donors, emphasizing the impact PragerU is having, and communicating the value of upgrading their contributions. Success in this role hinges on the ability to effectively convey the benefits of donations and to handle a high volume of calls efficiently. If you thrive in a communications-oriented role and are driven by achieving targets, we encourage you to apply and join us in maximizing support for PragerU’s mission. This role requires availability from 10:00am–6:00pm (Pacific Time).
Duties and Responsibilities:
- Initiate Outbound Calls: Proactively reach out to donors via phone calls to discuss their current contributions and explore opportunities for donation upgrades.
- Identify Upgrade Opportunities: Engage donors in conversations to understand their interests and motivations, and identify potential opportunities for increasing their level of support.
- Effectively Communicate Value Proposition: Articulate the impact of donations, emphasizing the value proposition and benefits to the donor and the organization.
- Handle Objections: Address any concerns or objections raised by donors regarding upgrading their contributions, and provide appropriate responses to alleviate hesitations.
- Provide Excellent Customer Service: Deliver exceptional customer service to donors, ensuring a positive and personalized experience throughout the interaction.
- Maintain Donor Records: Accurately record donor interactions, including notes on conversations, donation preferences, and any commitments made for future follow-up.
- Meet Call Volume Targets: Successfully handle a high volume of outbound calls while maintaining quality standards and achieving donation upgrade goals.
- Collaborate with Online Fundraising Team: Coordinate with the online fundraising team to align efforts and strategies for maximizing donation upgrades and overall fundraising success.
Successful Candidates Will Possess:
- Strong Communication Skills: Ability to articulate ideas clearly and persuasively, with a focus on effectively conveying the value proposition of donation upgrades.
- Sales or Fundraising Experience: Prior experience in sales, fundraising, or a related field, demonstrating a track record of achieving targets and driving results.
- Customer Relationship Management: Skill in building rapport and fostering positive relationships with donors, coupled with a customer-centric approach to donor interactions.
- Resilience and Persistence: Capacity to handle rejection and overcome objections, with a resilient attitude and a determined approach to achieving goals.
- Organizational Skills: Ability to manage time effectively, prioritize tasks, and maintain accurate records of donor interactions and follow-up actions.
- Goal-Oriented Mindset: Motivation to meet and exceed call volume targets, donation upgrade goals, and performance metrics, with a focus on driving fundraising success.
- Passion for Mission: Genuine enthusiasm for PragerU’s mission and values, coupled with a commitment to advancing conservative principles through digital education and outreach.
- Integrity and Professionalism: Commitment to upholding ethical standards, maintaining donor confidentiality, and representing PragerU with professionalism and integrity in all interactions.
How to Apply: First review our website at www.prageru.com. Read our annual report here. Submit a resume and cover letter. In your cover letter, include a section explaining how your values align with ours, and why you would want to specifically work at PragerU.
What We Do: We promote American values through educational videos for people of all ages. People come to PragerU for a variety of reasons, but they all have one thing in common: They want to grow—intellectually, spiritually, emotionally, and physically. To learn more about PragerU, visit http://prageru.com.
Compensation: $25.00 - $27.00 per hour.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law.
An error page could appear for several reasons. If a technical issue occurs while applying, we suggest double checking a few things. Click here for additional information.
Please note that we constantly have ideas and concepts pitched to us which we appreciate. Most ideas and concepts are not protectable and are freely available for the public and PragerU to use or modify and use. From time to time where they are not, you agree that by presenting these ideas and concept, and in consideration of PragerU reviewing these ideas and concepts, you hereby grant to PragerU an irrevocable, worldwide, royalty-free and non-exclusive license to use, modify and exploit for any purpose any ideas and concepts and any expressions of those ideas and concepts. Nothing herein precludes you from using any ideas or concepts presented.
