Job Description
Description
Reporting to:
Finance and Operations Director
Location:
London, with at least 3 days per week in the office
Your role sits at the operational backbone of Pugpig, owning the day-to-day delivery of finance operations, commercial operations, people operations, and office management. It is a role of real breadth and genuine ownership. You’ll take responsibility for keeping these areas running smoothly, with the opportunity to shape how they work and grow the role as you grow.
You will bring structure, momentum and good judgement to the day-to-day running of Pugpig. This role touches almost every part of the company, so you’ll get a great view of how the whole business works and plenty of opportunity to learn and improve things.
Key responsibilities:
Office Management and Team Events
Run the Pugpig office, including facilities, supplies, deliveries and maintenance issues, making it a great environment for our team and our visitors
Take responsibility for company social activities, organising varied and inclusive team events, as well as assisting with customer events
Finance Ops
Own all customer invoicing
Lead credit control, following up on outstanding invoices with confidence and consistency
Manage company expenses and support payment-run processes
Act as the main in-house contact for bookkeepers and accountants, supporting them where needed. You won’t be expected to do the bookkeeping or accounting yourself
Commercial and Revenue Ops
Set up new customers and close out departing clients across all systems, ensuring nothing falls through the gaps
Maintain accurate and up-to-date customer data in PlanHat and other tools
Manage supplier forms and supplier onboarding
People Ops
Coordinate hiring logistics and own the onboarding process
Manage People administration via CharlieHR, including benefits, absence tracking, and keeping company policies current and accessible
Manage employee offboarding, including access removal, final holiday calculations and associated administration
Ensure everyone has the tools they need to do their job
Be the first point of contact for day-to-day people operations queries
About Pugpig
We are the best mobile publishing platform on the market and we work with the world’s best media companies.
We work in close partnership with our customers to conceive, evolve, customise and operate our platforms, so they can focus on their core business.
Our platforms power hundreds of apps for the biggest media brands in the world, including The Independent, New Scientist, The Spectator, Condé Nast, Reach, DMG Media, CNN, Hearst and many more.
We work with news media, consumer magazines, B2B publishers and membership organisations.
Our teams in London and New York offer deep expertise and support to customers around the world.
Working at Pugpig
Here are some of the things you’ll experience if you come and join us:
You’ll be working with the world’s best media companies
Alongside an awesome, vibrant team of technology professionals
With a set of values that puts an emphasis on quality of life for all of our team members
Hybrid working and shorter days on Wednesdays and Fridays
Profit share scheme
Wellbeing support and healthcare options
Volunteering days every year so that you can support a charity that’s close to your heart
Training and conference budgets that help you stay on the top of your game
Loads of team social activities
Our values
Be the solution
We take the initiative and seek to solve problems with creativity.
Make tomorrow better
We think critically about what will deliver our goals and improve tomorrow; our future selves will thank us.
Zoom out
We think big picture and look beyond our immediate field of vision.
Be kind
We communicate with kindness, openness and respect. We approach interactions with a positive and supportive attitude.
Enjoy the ride
We have fun and prioritise quality of life, even when we’re up against it.
Requirements
About you
You’re the kind of person who makes things happen and makes it feel easy for everyone else. You enjoy being at the centre of a busy team, moving between people, processes and practical details, and you take pride in creating a great experience for colleagues, customers, suppliers and visitors.
You’ll enjoy the variety of this role and the fact that not every day will look the same. You might be dealing with a finance query, helping a new starter get set up, sorting an office or IT issue, coordinating suppliers or organising an event. You’re comfortable getting into the detail while keeping sight of the wider picture and how the different parts of the business fit together.
You take ownership of your work and care about outcomes. You’re proactive and dependable, able to spot what needs doing, flag issues early and bring solutions rather than problems. You communicate clearly and use good judgement when priorities compete. You think things through before passing them on, making sure the relevant context, answers and next steps are clear.
You’re also good at joining the dots. You think about the wider impact of decisions, bring ideas and suggestions, and look for ways to improve how things work. You can create simple processes that make life easier for the team without adding unnecessary complexity.
We’re interested in candidates from a range of backgrounds and aren’t looking for someone on a particular career path. You might already work in operations, project management, events, finance or people, or come from another role that has given you relevant experience. What matters most to us is that you can demonstrate the qualities we’re looking for: you’re organised, proactive, good with people, comfortable taking ownership and excited by the breadth of the role.
You’ll have these skills and qualities:
Highly organised, with a keen eye for detail and the ability to manage competing priorities
Personable, approachable and confident building relationships with a wide range of people
A clear and effective communicator
Outcome-focused, with good judgement about what matters most
Able to join the dots and think beyond the immediate task
Comfortable with basic finance, spreadsheets and business systems
Practical, resourceful and happy to get involved in whatever needs doing
Trustworthy and discreet when handling sensitive information
Interested in improving processes and making the team more effective
Willing to learn, adapt and grow with the role
If this role sounds like a great fit, get in touch with us, we’d love to hear from you!
Pugpig is committed to promoting an inclusive culture. We believe that diversity leads to a happier and more productive working environment.
We welcome suitably qualified applicants from all different backgrounds.
Please let us know if you have additional requirements. We are happy to make the necessary accommodations so that we can facilitate a positive recruitment process.
