Job description
Our mission? Creating the freedom for SMEs to succeed in business and beyond, by delivering Europe’s leading finance workspace. We combine business-class tools (seamless invoicing, spend management, and pre-accounting) with unwaveringly attentive 24⁄7 support, designed to help businesses breeze through all things finance.
Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 600,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!
Our values:
Customer focus | Prioritize customers in everything you do
Ownership | Own your part, get things done
Teamwork | Make (team)work easy
Mastery | Continuously raise the bar
Integrity | Always do what’s right, and respect people
Our beliefs: At Qonto, we’re committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 55% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.
Discover the steps we took to create a discrimination-free hiring process.
Join us as a Kaizen Officer to lead the transformation of continuous improvement at Qonto. You will shift Lean from theory to practice, building a scalable culture of operational excellence across our fast-growing organization. You’ll be instrumental in embedding sustainable improvement practices company-wide and proving their measurable business impact.
👩💻🧑💻 As a Kaizen Officer at Qonto, you will
• Drive cultural transformation by empowering teams to raise the bar and deliver fast, high-quality results for our clients.
• Build and scale an Ambassador network, creating communities of practice that multiply your impact across all functions.
• Strengthen theoretical training in collaboration with the L&D team, then lead practical coaching that solves real problems identified in daily operations.
• Connect systemic dots across silos, applying strategic thinking to diagnose root causes and help teams drive lasting solutions.
🤔 What you can expect
• You’ll join the People team as an integrated force that influences every level of the organization. You’ll benefit from diverse expertise and resources to better support our Qontoers.
• You’ll partner with former Kaizen officers now embedded in operational teams and collaborate with the L&D team to build a strong community.
• You’ll work on multiple projects with leaders across all teams and see the real impact of your work.
• Paris-based, with quarterly travel to our European offices (Berlin, Milan, Barcelona). Hybrid work model with emphasis on in-person presence for team rituals and relationship-building.
🤝 About your future manager
Your manager will be Marjorie, Talent & Culture Director, leading Culture and Kaizen initiatives within the People team.
• 7 years at Qonto - understands our DNA inside-out and has a strong internal network to help you navigate the company.
• Played a critical role in scaling the organization - first leading recruitment, then transitioning to Culture and Talent Management as the company evolved.
• Hands-on leadership style - you’ll have the support and guidance you need to make an impact from day one.
🏅About You
• Experience: Proven track record in Lean/Kaizen implementation at scale, preferably in hyper-growth or matrix organizations.
• Eager to Learn: Continuously seeks to deepen their expertise to empower Qontoers in serving our customers better.
• Change Agent: Ability to influence without authority, driving adoption across multiple functions and building champion networks.
• Applied facilitator: Track record of delivering actionable training programs and workshops that solve real operational problems.
• Systems thinker: Understanding of broader context, ability to deeply analyze situations without making biased shortcuts, to identify root causes, and design sustainable solutions.
• Languages: Fluent English mandatory, French highly appreciated.
🎁 Perks
A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.
- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;
- Competitive salary package;
- Meal vouchers;
- Public transportation reimbursement (part or global);
- A great health insurance (depending on the country);
- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;
- A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;
- Monthly team events.
💬 Our hiring process:
Interviews with your Talent Acquisition Manager and future managers
A remote or live exercise to demonstrate your skills and give you a taste of what working at Qonto could be like
Find more information about our interview process on our careers website.
On average, our process lasts 20 working days and offers usually follow within 48 hours 🤞
To learn more about us:
Qonto’s Blog | Les Échos I L’Usine Digitale | Courrier Cadres
To know how your personal data will be processed during your application process or to request its deletion, please click here.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
