Job Description
Description
About Ibexa
Ibexa is a European marketing orchestration platform that helps organisations deliver seamless, data-driven customer experiences across the entire digital journey. By unifying content management, customer data, engagement, product information, and interactive data collection — through solutions like Qualifio, Raptor, Quable, and Actito — Ibexa enables marketing and digital teams to break down silos and orchestrate high-impact, personalised experiences at scale.
We are a team of 350+ professionals across Europe. Our Barcelona office, located in the heart of the city, brings together around twenty people including a Customer Care team of 7 specialists.
The role
You’ll join our Customer Care team as a technical first-line specialist for our clients. Your job: understand complex problems, diagnose them properly, and help our clients get the most out of our marketing platforms.
This is not a script-reading support role. You’re here because you genuinely understand how tools, integrations, and data work — and because you can also explain clearly to a user what’s happening and how to fix it.
Your responsibilities:
Handle incoming requests (email, phone) and manage related tickets
Analyse reported issues and lead first-level investigations
Assess complexity and escalate to technical teams when needed
Own tickets through to full resolution
Requirements
Technical skills — required
You have a solid technical foundation, whether through a degree in computer science, web development, or equivalent hands-on experience. Concretely:
You understand how web applications work (request/response, logs, client/server behaviour)
You’re comfortable with HTML and CSS — you can read code, spot what’s wrong, and understand the structure
You know what a REST API is: webhooks, HTTP calls, and status codes make sense to you
SQL doesn’t scare you: you can understand a table structure
You’ve worked with CRM, marketing automation, or data management tools — and understand use cases and general structure
Soft skills and professional qualities — required
Fluent in French and English (written and spoken) — Spanish is a strong plus
You can translate a technical problem into plain language for a non-technical audience
You stay calm and methodical under pressure or with demanding clients
You dig into a problem properly before escalating
You care about getting things right, not just getting tickets closed, focusing on quality at any time
Nice to have
Previous B2B technical support experience in a SaaS or marketing tech environment
Familiarity with marketing automation platforms (Actito, Braze, Salesforce Marketing Cloud, Klaviyo, etc.)
Background in segmentation, data management, or tracking
What we offer
Full onboarding and training on our platforms
International, multicultural work environment
A constantly evolving platform — you won’t get bored
Full-time permanent contract (CDI)
Health insurance
Meal vouchers €6.50/day, fully covered by the employer
25 working days of vacation per year
Flexible remote/on-site working
Performance bonus based on individual and collective targets
Great office at Plaça Catalunya: weekly breakfast, chill areas, terrace, and rooftop with a view
A team that genuinely values respect and collaboration
Hours: Rotating shifts Monday to Sunday, 5 days/week, 40h/week.
Recruitment process
Video call with HR
Personality and reasoning tests (2 × 35 min, done from home)
Interview with the Support Manager and Director of Spain offices
Reference check
This position is not open to internships or work-study programs.
