Job description
Job Profile Summary: Acts as the primary point of contact for customer billing and payment issues on assigned accounts. Works with Account Teams to ensure the collections function is working efficiently by controlling credit to customers and collecting all monies due in order to minimize the risk of bad debt. Manages the collection of customer accounts from and initiates problem resolution by using various research and reconciliation techniques. Handles and documents internal and external communications, via phone, ticket or email as outlined in department processes.
Please submit your resume in English to be considered for this role. Interviews will be held in English and Spanish.
Work Location: Mexico City
- Hybrid for candidates who live within 40 KM of our office in Miguel Hidalgo, Ciudad de Mexico
Key Responsibilities
- Works on complex problems of diverse scope.
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
- Directly collaborates with various areas of the business to ensure accurate communication of A/R status delivered including but not limited to Enterprise Business Unit (verbal, written, presentation).
Requirements
- Fluent, bilingual (Spanish and English)
- Intermediate working knowledge of accounting systems
- Data Analysis
- Excel Proficiency
- High School Diploma or regional equivalent required
- 2-4 years of total applicable work experience required; requires a minimum of 2 years of experience in the role duties
Please submit your resume in English to be considered for this role. Interviews will be held in English and Spanish.
Work Location: Mexico
- Hybrid for candidates who live within 40 KM of our office in Miguel Hidalgo, Ciudad de Mexico
- Remote for candidates who live in the following locations only: Estado de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Querétaro, and Puebla.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
