Job Description
About Radformation
Radformation specializes in Radiation Oncology workflow automation. Our solutions save clinics time, eliminate planning errors, and enable the design of optimal treatments for patients. Our software focuses on three key areas:
- Time savings through automation
- Error reduction through automated systems
- Increased quality care through advanced algorithms and workflows
We are a fully remote, mission-driven team united by a shared goal: to reduce cancer’s global impact and help save more of the 10 million lives it claims each year. Every line of code, every product release, and every conversation with our customers brings us closer to ensuring no patient’s treatment quality depends on where they live.
Why this role matters
We are looking for a highly motivated individual who has a passion for treatment planning and enjoys a non-stop busy day. The Clinical Success Manager will bring their upbeat personality to this role to provide training to clinics, solve problems on the fly with customers, and proactively call clinics to ensure satisfaction with their purchase.
The Clinical Success Manager will mentor clinics as they join the Radformation community, helping them establish the most efficient workflows and improve safety. As the Clinical Success Manager, you will develop relationships with clinics and incorporate feedback into creating clinics’ dream products. With your clinical background, you can teach and improve efficiency in Radiation Oncology clinics nationwide.
The working hours for this role will be 8am - 5pm PT
Responsibilities include:
- Train clinics on Radformation’s suite of automation tools
- Work with clinics to understand their issues and provide a solution independently and/or with the help of the programming team
- Proactively check in with current customers to perform an annual Rad Review to hear feedback for product improvement, share new features, ensure their subscription renewal/reduce churn, and strengthen our relationship with them
- Host webinars to answer clinics’ questions and highlight features
- Test new versions of software to aid in development and quality assurance
- Develop training materials to distribute to clinics
Required Experience:
- Minimum 2 years of experience in clinical dosimetry using Eclipse TPS
- Strong critical thinking skills
- Exceptional presentation skills
- Positive attitude and a passion for excellence in patient care
Preferred Experience:
- 5 years of experience in clinical dosimetry using Eclipse TPS
- Teaching experience in dosimetry
- Customer service experience
Abilities:
- Passionate about helping other clinics and creating an impact on their workflow
- Enthusiastic about learning new technologies and sharing them with the healthcare community
- Thrives in a busy schedule and a constant learning environment
- Excels at multitasking and managing multiple projects simultaneously
- Enjoys listening to clinics’ needs and developing relationships with clinical leaders
- Master of treatment planning and radiation oncology clinical workflow
- Ability to maintain a positive attitude in a fast-paced and ever-changing work environment
- Strong organizational skills and ability to work independently
- Excellent communication skills, both written and oral
- Non-judgmental personality and welcoming of ideas and feedback
$135,000 - $155,000 a year
$135,000–$155,000 in total on-target earnings (OTE)
Benefits & Perks — What Makes Us RAD
We care about our people as much as we care about our mission. We offer competitive compensation, benefits, and the opportunity to make an impact in the fight against cancer.
For US teammates (via TriNet):
Health & Wellness
- Multiple high-quality medical plan options with substantial employer contributions toward premiums, often covering the full cost depending on the plan selected.
- Health coverage starting on day one
- Short-term and long-term disability and supplementary life insurance
Financial & Professional Growth
- 401(k) with employer match vested immediately
- Annual reimbursement for professional memberships
- Conference attendance and continued learning opportunities
Work-Life Balance & Perks
- Self-managed PTO and 10 paid holidays
- Monthly internet stipend
- Company-issued laptop and one-time home office setup stipend
- Fully remote work environment with virtual events and yearly retreats, because we like to have fun while doing work that matters
For global teammates (via Deel): At Radformation, we want every team member to feel supported, no matter where they live. For teammates outside the US, we provide benefits that align with local laws and standards, working with our Employer of Record (EOR) partners to ensure fairness and equity. This means your benefits package will be locally compliant, competitive, and designed to support your health, financial security, and work-life balance.
Our Commitment to Diversity
Cancer affects people from every walk of life, and we believe our team should reflect that diversity. Radformation is proud to be an equal opportunity workplace and an affirmative action employer. We welcome candidates from all backgrounds and are committed to fostering an inclusive environment for all employees.
Agency & Candidate Safety Notice
Radformation does not accept unsolicited resumes from agencies without a signed agreement in place. We do not partner with third-party recruiters unless explicitly stated. All legitimate communication from Radformation will come from an @radformation.com email address. If you receive outreach from another domain or via unofficial channels, please contact [email protected].
AI & Hiring Integrity
At Radformation we believe AI can be an incredible tool for innovation, but our hiring process is all about getting to know you, your skills, experience, and unique approach to problem solving. We ask that all interviews and assessments be completed without tools that generate answers in real time. This helps ensure a fair process for everyone and allows us to see your authentic work. Using such tools during the process may affect your candidacy.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
