Sonder

We help organizations improve their people’s wellbeing through a single app that offers ²⁴⁄₇ support for personal safety, medical, and mental health needs.

Our registered health professionals—nurses, doctors, psychologists, and emergency-trained experts—are available via instant chat or call, typically responding within 10 seconds. The app sends proactive messages and alerts for health and local incidents. It also includes personal safety tools like journey tracking and smart check-ins, along with self-help wellbeing resources.

We also provide leaders with anonymized data and insights to help them address wellbeing challenges. Sonder, founded in 2016, is accredited by the Australian Council on Healthcare Standards (ACHS). Our clinicians are certified across Australia, New Zealand, and the United Kingdom, and we support over 1 million members globally.

Beyond the app, we offer in-person support for critical incidents, deploying trained responders with backgrounds in emergency services, medicine, and the military. Our safety features include ‘Track my Journey’ and ‘Check on Me’. Our medical director oversees our clinical approach, which provides hospital-grade care and a triage process following Manchester Triage System standards.

Our mission is to empower people to take control of their health and wellbeing. Our core values are:

• We focus on impact.
• We choose action over perfection.
• We navigate the minefields.
• We deliver a four-quarter effort.
• We are on the journey together.

We have a team of 201-500 employees. Our culture is built around redefining care, balancing determination and resilience with empathy and teamwork.

We embrace a flexible work model; teams can work from home or in our Sydney office. The office is a warehouse-style space that also houses our ²⁴⁄₇ support center.

Every employee has access to the Sonder platform for their own wellbeing. Our Member Support Team provides ²⁴⁄₇ hospital-grade care, handling medical issues and mental health concerns via phone and chat, staffed by specialist nurses, psychologists, and in-person support staff.

We offer a hybrid and flexible working environment.

Our employees and their families get free ²⁴⁄₇ access to the Sonder app for health, wellbeing, and safety support.

We provide paid parental leave: 12 weeks for primary carers and 4 weeks for secondary carers. Primary carers returning to work receive 80% pay for their first three months back.

Employees can participate in our Employee Share Option Plan (ESOP) and use salary packaging with novated leasing.

We also offer:

• An annual wellbeing fund ($250 in Australia, £125 in the UK)
• An annual development contribution ($1000 in Australia, £500 in the UK), plus 2 days of study leave
• Free coffee on Tuesdays and catered lunch on Thursdays at our Sydney HQ
• A team social fund and monthly company-wide social events
• A dog-friendly office in Sydney
• 2 days of volunteer leave per year
• 25 days of annual leave plus public holidays