Job Description
With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!
Senior Manager, Order Management
Location: Boston, MA (Hybrid)
The Senior Manager, Order Management leads and scales the company’s order management function across all transaction channels, ensuring accurate, compliant, and efficient deal execution. This is a transformation-oriented role focused on preparing the organization for greater scale through improved processes, controls, and automation. The role sits within Revenue Operations and serves as a key partner to Finance and Legal, translating commercial strategy and policy into repeatable, auditable execution.
Unlike an individual contributor role focused on deal processing, this position owns the Order Management operating model — including team leadership, policy execution, system enablement, and continuous improvement. The Senior Manager is accountable for order accuracy, booking integrity, and readiness for financial controls such as SOX compliance, while reducing manual effort and increasing system-driven reliability.
This role requires strong operational judgment, cross-functional influence, and the ability to balance near-term execution with long-term process redesign and system automation, ensuring Order Management can scale with the business.
What You’ll Do
Operational Leadership
- Set operational objectives for Order Management and delegate execution across the global team.
- Manage and develop team members; oversee capacity, prioritization, and performance.
- Own the end-to-end order close process across all transaction types (direct, partner, marketplace, etc.).
Process, Policy & Controls
- Ensure all deals meet booking, revenue, and compliance requirements prior to close.
- Translate booking and pricing policies into clear operational processes and field enablement
- Partner with Finance and Legal to implement and enforce policy changes.
- Establish controls, documentation, and audit readiness for order execution.
- Analyze order and booking data to reduce errors, rework, and cycle time.
Cross-Functional Partnership
- Serve as the primary Order Management partner to Sales leadership, Finance, Legal, and Business Applications.
- Communicate risks, trends, and improvement opportunities to senior stakeholders.
- Influence alignment across teams with shared ownership of revenue outcomes.
Systems & Continuous Improvement
- Partner with Business Applications to improve Salesforce, CPQ, and downstream integrations.
- Ensure accurate data entry, automation, and validation of order-related fields.
- Balance near-term fixes with longer-term process and system improvements that enable automation to transform the function for scale.
What You’ll Bring
- 5+ years of experience in Order Management, Deal Desk, Revenue Operations, or similar roles.
- Prior people management experience, including setting objectives and managing performance.
- Strong understanding of quote-to-cash processes in a SaaS or software environment.
- Proven ability to partner with Finance and Legal on booking and compliance matters.
- Ability to operate effectively in complex, cross-functional environments.
Preferred Qualifications
- Experience supporting SOX or financial control frameworks.
- Strong familiarity with Salesforce and CPQ tools.
- Experience across multiple transaction models (direct, partner, marketplace).
- Knowledge of SaaS pricing, licensing, and contract structures.
The base salary range for this full-time position is $127,500-$191,500. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.
Why should you join Recorded Future? Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.
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We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at [email protected]
Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.
Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.
Agencies must have a valid written agreement in place with Recorded Future’s recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.
Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text. Al l communications during the application process will come from individuals within our HR department via their Recorded Future email address.
