Job Description
Infrastructure Engineer
POSITION OVERVIEW
Job Title: Infrastructure Engineer/SA
Reports To:
Department: Infrastructure / Managed Services
Location: Remote (United States)
FLSA Status: Exempt
Employment Type: Full-Time
POSITION SUMMARY
The Infrastructure Engineer supplies customers with Oracle Utilities software infrastructure installation and support, communicates technical concepts to client IT personnel, and implements standardized processes and procedures, while assisting with Red Clay internal network and VPN connectivity as needed. This fully remote role is business-critical and time-sensitive, directly supporting RCC Global LLC’s mission to deliver resilient, high-quality Oracle Utilities solutions to utility clients across North America.
This is a fully remote position open to candidates within the United States. The Infrastructure Engineer is expected to maintain a reliable home office, high-speed internet connectivity, and availability during core business hours across client time zones. Occasional travel (approximately 10–25%) may be required for go-lives, critical incidents, data center work, or on-site infrastructure activities that cannot be performed remotely.
ESSENTIAL DUTIES & RESPONSIBILITIES
The following duties are representative of the work performed in this role. Other duties may be assigned as business needs evolve.
Design, deploy, and maintain infrastructure that supports application resilience
Perform problem and root cause management in the areas of system performance, security, and connectivity
Tune hardware and software configurations for local and client environments
Plan, in detail, all tasks needed for server hardware or software deliverables, and communicate and explain these plans to non-technical teams to obtain consensus and approval
Troubleshoot network and connectivity issues and provide solutions; ensure voice and data flow smoothly
Identify system and/or application issues and work with users and/or clients as needed to resolve them
Provide on-call support services with flexible hours and schedule
Update hardware needed to maintain the network and servers
Proactively identify opportunities to save costs and more effectively manage servers
Maintain contact with consultants to proactively identify changes as needed
Create and define metrics that accurately reflect the current state of a given process
Participate in process improvement initiatives and adhere to client procedures and standards
Provide technical support to RCC Global LLC employees
Explain procedures clearly, in writing or verbally, to team members or users
REQUIRED QUALIFICATIONS
Undergraduate degree in Network Systems Administration, Information Systems Technology, Engineering, or a related technology field, or equivalent experience
5+ years’ experience with Linux server configuration for lightweight deployment (no GUI), including creating custom kernels, automating startup, and recovering damaged systems
5+ years’ experience with shell scripting, middleware, and SQL
Networking experience including firewalls & VPN (SonicWALL), Wi-Fi management, network switch configuration (VLANs and trunking), and multi-switch topologies (Dell managed switches)
Familiarity with Linux via the command line (required)
Strong oral and written communication skills, including explaining plans or issues to non-technical teams in a distributed, remote setting
Reliable home office with high-speed internet, and ability to travel up to 10–25% (clients generally within the United States)
Ability to provide on-call support with flexible hours, identify risks, and quickly resolve time-sensitive issues
Experience tuning hardware and software configurations for local and client environments
Ability to create and define metrics that accurately reflect the current state of a process
PREFERRED QUALIFICATIONS
WebLogic Administration:
Management of clustered environments
Monitoring and scripted deployment of applications
Performance tuning and monitoring
Virtualization:
Experience managing virtualized infrastructure
VMWare vCenter, ESXi, Workstation, and Player
Oracle VM and OVM Manager
Veeam Backup and Restore
Additional:
Oracle Database Administration experience
Experience supporting Microsoft Office and related applications
DNS and name registration
Active Directory, both GUI and PowerShell manipulation
Knowledge of the Oracle Utilities product suite and the energy industry
CORE COMPETENCIES
Communication & Client Orientation: adapts messaging for technical and non-technical audiences and builds trust with client IT personnel in a distributed setting
Problem Solving & Critical Thinking: breaks overwhelming problems into manageable sub-components and drives them to root cause resolution
Sense of Urgency & Reliability: treats business-critical issues with appropriate speed and maintains dependable presence during core hours and on-call windows
Self-Direction & Accountability: manages workload independently, follows through on commitments, and delivers quality work without close supervision
Adaptability & Continuous Learning: actively learns new technologies and applies them to improve outcomes
Composure Under Pressure: remains calm and solution-focused during critical incidents, go-lives, and after-hours escalations
Collaboration & Ownership: works effectively across teams, shares knowledge, and takes initiative on improvement and cost-saving opportunities
WORK ENVIRONMENT & PHYSICAL REQUIREMENTS
This is a remote, office-style role performed primarily from a home workstation. The physical demands described are representative of those required to perform the essential functions of the job; reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Prolonged periods of sitting or remaining stationary while working on a computer
Frequent use of hands and fingers to operate a keyboard, mouse, and other computer equipment
Ability to view a computer screen for extended periods, including close vision and the ability to adjust focus
Constant communication via video conferencing, telephone, and written correspondence; must be able to exchange accurate information
Occasional lifting, moving, or setting up of computer or network equipment weighing up to 25 pounds
Occasional bending, stooping, kneeling, or reaching when installing, cabling, or servicing hardware in a data center or client environment during periodic travel
Availability to work flexible hours, including occasional evenings, weekends, and on-call rotations, in support of business-critical activities
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
RCC Global LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, genetic information, or any other characteristic protected by applicable federal, state, or local law. We are committed to building a diverse and inclusive workplace where every team member feels valued and respected.
AMERICANS WITH DISABILITIES ACT (ADA) STATEMENT
RCC Global LLC is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws. If you require a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of this position, please contact Human Resources to request an accommodation. This job description is intended to describe the general nature and level of work being performed and is not a comprehensive list of all activities, duties, or responsibilities that may be required.
