Job Description
Program Manager
ROLE SUMMARY
The Program Manager leads multiple complex SDLC projects and begins to manage a small team of direct reports. This role is expected to operate with significant autonomy, mentor less experienced PMs, guide clients at all levels, and contribute meaningfully to sales pursuits, financial management, and the internal PMO strategy. The Program Manager is a key executor of company vision and is accountable for the full success of their delivery portfolio.
KEY RESPONSIBILITIES Product & PMO Knowledge
- Demonstrate proficient understanding of multiple project methodologies and industry tools
- Work independently to track and act on project KPIs with limited oversight
- Predict upstream and downstream impacts of project variable changes proactively
- Support other PMs in the organization and actively drive PMO standardization
Project & Program Delivery
- Manage 6+ full SDLC projects of medium-to-complex scale as sole PM
- Oversee and direct 2+ full SDLC projects involving other PMs or PCs
- Serve in the client-side PM role when required
- Guide client and management teams to fill delivery gaps
- Conduct effective project reviews, identify corrective actions, and support implementation
- Assume leadership of troubled projects and bring them back on track
People Leadership & Management
- Manage 2–4 direct reports and define career growth and initiative expectations
- Submit promotion recommendations for direct reports
- Suggest project assignments and support resource transitions
- Set remediation expectations for underperformers and recommend terminations if needed
- Identify, interview, and recommend talent for hiring
- Develop high-performing project teams and motivate team members
- Lead employee recognition through social channels and recognition programs
- Monitor and proactively manage billable utilization
Sales & Business Development
- Support sales calls to demonstrate product and industry expertise
- Assist account managers in pricing and account expansion strategies
- Own relationships with client peers and Oracle PMs
Financial Acumen
- Demonstrate deep understanding of how the company generates profit and apply this to project decisions
- Identify margin growth opportunities with account managers and PMO leadership
- Manage T&M, fixed price, or blended projects with minimal oversight
- Maintain accurate revenue forecasts with minimal deviation from actuals
- Own and deliver projects within approved baselines, budgets, and KPIs
Leadership & Strategy
- Embody company core values across all interactions and engagements
- Take full responsibility for internal process improvements and initiative outcomes
- Own complex or cross-pillar PMO initiatives end to end
- Actively build leaders within the organization through project work and internal programs
- Foster a culture of continuous leadership development
- Execute on company vision and strategy through concrete, achievable plans
- Monitor and proactively manage billable utilization across direct and indirect reports
Customer Experience
- Manage difficult client situations and support less experienced team members in doing the same
- Interact confidently with clients at the project manager level and above
- Receive consistent positive feedback from client peers and leadership
- Collaborate with account managers on account strategy development and execution
- Minimize escalations and proactively engage all project stakeholders
Global Operations
- Demonstrate strong cultural intelligence and effectively manage culturally diverse teams
- Reflect a global mindset and hold team accountable for cross-region best practices
- Ensure defined processes for distributed team management are followed
QUALIFICATIONS & CERTIFICATIONS
- 10+ years of project/program management or directly relevant experience
- PMP certification required
- DASM or equivalent agile certification required
- Additional PM skills certification required
- Manager Training completion required
- 2+ Lunch & Learns delivered
- 2+ RED Talks delivered
SOFT SKILLS & COMPETENCIES
Intermediate Proficiency required on the following competencies:
- Communication
- Negotiation
- Stakeholder Management
- Conflict Resolution
- Adaptability
- Team Building
- Critical Thinking
- Leadership
- Decision Making
- Emotional Intelligence
- Collaboration
- Presentation
- Executive Presence
Physical Requirements & ADA Statement
This role requires the ability to perform essential job functions, including working at a computer for extended periods, participating in meetings (virtual and in-person), reviewing complex documentation, and engaging with internal and external stakeholders. Red Clay Consulting provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.
Equal Employment Opportunity (EEO) Statement
Red Clay Consulting is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic.
