Job Description
We’re seeking a detail-driven, client-focused professional to join our team as a Post-Close Mortgage Servicing Coordinator. In this role, you’ll bridge the gap between closing and ongoing servicing—ensuring our clients receive high-touch support and seamless communication after their loan closes. You’ll manage post-close servicing tasks, oversee payment processes (including escrow, taxes, and title disbursements), and handle escalations with urgency and empathy. This is a client-facing role where strong phone skills, problem-solving ability, and multitasking are essential to delivering an exceptional borrower experience.
This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week.
What You’ll Do
Manage post-close servicing activities, ensuring accuracy, timeliness, and compliance across all functions.
Oversee payment processes, including escrow analysis, tax disbursements, title company coordination, and receipt of borrower payments.
Act as the primary escalation point for post-close servicing matters, resolving issues promptly while maintaining a client-first mindset.
Deliver high-level customer service via phone and written communication, ensuring borrowers receive clear, timely, and professional responses.
Serve as the liaison between the closing team, servicing partners (e.g., ServiceMac or other subservicers), and clients to ensure a smooth transfer and ongoing servicing experience.
Identify, troubleshoot, and resolve servicing issues proactively to reduce errors and improve client outcomes.
Partner with internal and external stakeholders to enhance processes, streamline workflows, and strengthen compliance controls.
Monitor borrower feedback and performance metrics to ensure consistent, high-quality service delivery.
What We’re Looking For
3+ years of mortgage servicing experience.
Experience working with ServiceMac or another third-party servicing company strongly preferred.
Strong knowledge of mortgage payment processes, escrow management, tax disbursements, and title company coordination.
Excellent problem-solving skills with proven ability to manage escalations under pressure.
Exceptional phone and communication skills, with a client-first approach to service.
Ability to multi-task, prioritize, and adapt in a fast-paced, compliance-driven environment.
High attention to detail and strong organizational skills with a focus on accuracy and efficiency.
Compensation
This range reflects total cash compensation, which may include base salary only or base salary plus target bonus, depending on the role. Where eligible, equity may also be offered separately and not included above. Actual compensation varies based on location, experience, and qualifications.
Total Cash Compensation Range:$21 – $32 per hour
The following benefits are provided by Red Ventures, subject to eligibility requirements.
Health Insurance Coverage (medical, dental, and vision)
Life Insurance
Short and Long-Term Disability Insurance
Flexible Spending Accounts
Paid Time Off
Holiday Pay
401(k) with match
Employee Assistance Program
Paid Parental Bonding Benefit Program
Flexible Paid Time Off (PTO): We believe time to rest, and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.
Who We Are:
Sage Home Loans Corporation is a digital mortgage lender solution redefining the mortgage origination experience. By building new technology solutions we’re creating simple and clean customer experiences to simplify the mortgage application process. Our team has developed a fully digital online application that enables the user to complete their application and start looking for the right mortgage that matches their needs 24⁄7. We then marry the digital journey with exceptional human interaction from our expert Loan Officers to create the best possible borrower experience.
Founded in 2000, Red Ventures (RV) is home to a diverse portfolio of industry-leading brands and businesses, strategic partnerships and proprietary technology, including Sage Home Loans, Bankrate, Lonely Planet, The Points Guy, BestColleges and more. Together, RV helps millions of people worldwide make life’s most important decisions, accelerates digital adaptation, and innovates the online consumer experience by improving every step of the consumer journey from first discovery of information, throughout the decision-making process, to transactions. Headquartered south of Charlotte, NC, Red Ventures employs thousands of people across the US and Puerto Rico, with international offices in the UK and Brazil. For more information, visit https://redventures.com and follow @RedVentures on social platforms.
At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.
We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.
Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person’s merit and qualifications.
We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected].
If you are based in California, we encourage you to read this important information for California residents linked here.
Click here for more details regarding the employee privacy policy: https://www.redventures.com/legal/us-emp-privacy-notice
Questions about this Privacy Notice can be directed to [email protected]. Alternatively, you may raise any questions or concerns to your manager, HR Business Partner, or through the Privacy Team.
