Job Description
This role requires a hybrid schedule and will be based in our Fort Mill, SC headquarters or Atlanta, GA office (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week.
This role is not open to visa sponsorship or transfer of visa sponsorship including those on H1-B, F-1, OPT, STEM-OPT, or TN visa, nor is it available to work corp-to-corp.
Curious how Allconnect fits into Red Ventures? Click here.
We’re building a modern platform that helps customers order home services — starting with broadband and security — primarily through agent-assisted call center experiences (our call centers and partner-owned call centers). You will own the call center application end-to-end (agent-facing front end + workflow experience) and also own the shared backend ordering services that power the call center journey and enable customer-facing buyflows. You’ll bring proven experience leveraging AI with engineering teams to ship faster, improve quality, and operate reliably in production.
What You’ll Do:
- Partner deeply with Engineering on both frontend experience and backend platform design (APIs, orchestration, permissions, integrations).
- You will collaborate with the customer-facing buyflow team to align on API contracts, data definitions, and reliability expectations, escalating structural or governance decisions to Product Leadership when needed.
- Define requirements and success metrics that reflect reality: conversion, fallout, handle-time drivers, operational touches.
- Run lightweight operating rhythms (scrappy, not bureaucratic): clear docs, visible priorities, fast iteration.
- Leveraging internal SMEs, map the real agent workflow end-to-end (including messy edge cases): where agents get stuck, where orders fail, and what creates rework.
Primary surface:
- Agent-assisted ordering UI + workflows: guided selling, eligibility/serviceability, offer selection, checkout, scheduling, order confirmation
- Agent productivity: fewer swivel-chair steps, smarter workflow guidance, better visibility into order status and issues
- Operational workflows in the agent tool: exception handling, escalations, rework loops, documentation/support paths
Shared platform:
- Core ordering services: eligibility/serviceability, offer/pricing inputs, order creation, scheduling interfaces, order state/status, confirmations
- Partner capabilities: APIs/integrations, partner onboarding patterns, roles/permissions, reporting and controls
- Visibility + data support: instrumentation and reporting that give Ops granular “what happened and why” clarity
What We’re Looking For:
- 6+ years product management experience; strong preference for products with complex workflows and operational dependencies.
- Experience owning a front-end workflow product (agent tools, internal apps, or other high-velocity UI surfaces).
- Strong technical fluency: APIs, integration patterns, orchestration, roles/permissions, system constraints.
- Comfort partnering with Ops and front-line users; you sweat the details and ship improvements that matter.
- Thrives in a “mid/enterprise but scrappy” environment—low process, high ownership, high accountability.
- Product Managers who have helped teams deliver better using AI, such as:
- AI copilots used effectively (coding/refactoring, test generation, documentation)
- Faster, higher-quality PR and QA cycles (automated checks, regression detection)
- Incident/ops acceleration (log summarization, runbook assistance, root-cause triage)
- Guardrails that balance autonomy with safety and reliability (security, privacy, correctness)
Nice to have
- Call center tooling experience (CRM/CCaaS) or agent-assisted conversion funnels.
- Telecom / home services experience (broadband, security, provisioning, scheduling).
- Partner ecosystem experience, especially partner-run call centers.
Compensation:
This range reflects total cash compensation, which may include base salary only or base salary plus target bonus, depending on the role. Where eligible, equity may also be offered separately and not included below. Actual compensation varies based on location, experience, and qualifications.
- Total Cash Compensation Range: $100,000 - 150,000 per year
Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.
- Health Insurance Coverage (medical, dental, and vision)
- Life Insurance
- Short and Long-Term Disability Insurance
- Flexible Spending Accounts
- Holiday Pay
- 401(k) with match
- Employee Assistance Program
- Paid Parental Bonding Benefit Program
- Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.
Who We Are:
Red Ventures is a global portfolio of high-growth companies — spanning several U.S. businesses,a joint venture in the health services industry,and strategic investments in Europe. Their businesses include The Points Guy, Lonely Planet, Bankrate, the Allconnect Platform, RV Home Client Growth, RV Growth & Transformation, Sage Home Loans Corporation, and more. Across the portfolio, Red Ventures businesses deliver seamless digital experiences for consumers, help Fortune 100 clients solve large-scale digital growth challenges, and create world-class experiences and opportunities for employees. Learn more at redventures.com and follow @RedVentures on LinkedIn and Instagram.
At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.
Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person’s merit and qualifications.
We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected].
If you are based in California, we encourage you to read this important information for California residents linked here.
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