Job description
Reliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities. By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.
We are seeking dynamic and ambitious self-starters to join our team as Reliance Care Officer. In this role, you will be the first point of contact for customers and stakeholders, responding to inquiries and resolving issues with empathy, and a solutions-driven mindset. You will play a key role in supporting customers, ensuring their satisfaction, and promoting our health plans and services.
As a Reliance Care Officer, you will do the following:
Respond promptly to customer inquiries, requests, and complaints while maintaining a friendly and professional tone.
Provide accurate and relevant information to prospective clients to guide them in selecting suitable health plans.
Escalate unresolved issues to the appropriate teams and follow through to ensure resolution and client satisfaction.
Accurately record and update customer feedback, complaints, and suggestions in the internal communication system.
Support customer acquisition efforts by engaging inbound prospects and encouraging them to purchase health insurance products or utilize company services.
Bachelor’s degree in Business, Communications, or related field.
Basic proficiency in Microsoft Office tools.
Willingness to work on shifts, including weekends.
Minimum of 1 year of experience in Customer Service or Customer Success (experience in banking or healthcare/HMO is an added advantage).
Excellent interpersonal, written, and verbal communication skills.
Strong analytical skills and confidence working with numerical data.
High attention to detail with a commitment to delivering quality work.
Goal-oriented, adaptable, and able to perform well in fast-paced environments.
A medical background (e.g., Nursing, Medical Laboratory Science, Pharmacy, Microbiology) is an added advantage.
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:
- Remote-First Environment
Work from anywhere while staying connected to a vibrant, collaborative team.
- Competitive Salary and Benefits We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
- Premium Health Insurance
Comprehensive health coverage for you and your family, because your well-being comes first.
- Unlimited Leave
Take the time you need when you need it—no limits, no questions.
- Meaningful Impact
Play a key role in transforming customer experiences and shaping healthcare innovation.
- Collaborative Work Culture
Join a supportive, inclusive, and team-focused environment that celebrates diversity.
- Growth Opportunities
Access tools, mentorship, and resources to elevate your skills and career.
- Learning & Development Allowance
We provide an allowance to support your ongoing professional growth and skill enhancement.
This is more than a job—it’s a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.
